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I don't know about you but I can't seem to get out of my head the image of that poor Asian doctor who, seemingly unconscious, was dragged off that United flight. The fact that the airline did that to a 69-year-old doctor just so it could save money moving employees around is nearly as unbelievable as the initialtone-deaf response from United's CEO, who blamed the passenger. (It was only after a tremendous backlash that the CEO offered an actual apology.)

"Google took what is an interesting approach to VR, and rather than going the high-end route showcased by HTC and Facebook -- with Oculus Rift -- they started at the other end with smartphones and a cheap headset," said Rob Enderle, principal analyst at the Enderle Group Whe...

Google "could, and likely should, require people to customize the command phrase," suggested Rob Enderle, principal analyst at the Enderle Group. "The idea that a TV ad could generate a mass purchase should scare them more than it does," he told the E-Commerce Times....

Many consumers have said they won't use the airline, including Rob Enderle, principal analyst at the Enderle Group. "If I have a choice, I'll fly another carrier -- and I'm Platinum on United," he told CRM Buyer....

As a market, we seem to have trouble learning that three key elements are necessary for a new technology to take hold: It has to appear complete, it has to be compelling, and it has to seem like a value (be affordable). Compared to what we have today, the car that opened up the automotive market in the U.S. was none of those things -- yet it was incredibly successful. ...

By taking that approach, Google is avoiding responsibility for the quality, according to Rob Enderle, principal analyst at the Enderle Group. "This appears to fall under the 'we want to look like we are doing something but really don't want to fully fund the effort' category,...

The addition of an actual game store is a logical evolution for Twitch -- one that should have been in the company's long-term plans, observed Rob Enderle, principal analyst at the Enderle Group. Given that users "will be watching and getting excited about games they haven't ...

Zunum "will also likely disrupt buses, passenger trains and even some shared ride and taxi car services," said Rob Enderle, principal analyst at the Enderle Group "You could have a fleet of these planes instead of buses transport company employees and turn some of the parking ...

The new Samsung Galaxy S8 has launched, and its target of choice is the as yet unlaunched Apple iPhone 8 Anniversary Edition. These phones are critical for both companies. Apple survives largely off the iPhone today, and Samsung is trying to recover both from its burning phone problem and from its top executive being arrested on bribery charges. ...

Of all of the issues raised in the Pew survey, "I'd place [surveillance] first because it relates to government overreach and excessive control as the biggest concern," said Rob Enderle, principal analyst at the Enderle Group The exploitation of information is the least impo...

"Competing with Amazon at any scale is very difficult," observed Rob Enderle, principal analyst at the Enderle Group. "The price and reach of Amazon Connect out of the box is unprecedented; it's also surprisingly rich for a new service," he told CRM Buyer....

What I think is amazing about all of the massive data breaches we hear about is that we know most are not reported. In other words, for every email, customer record, or financial theft in the news, there likely are hundreds that remain in the shadows. ...

Medium has had a minimal effect on journalism so far, observed Rob Enderle, principal analyst at the Enderle Group "To have impact, you have to have a high number of influential readers," he told the E-Commerce Times. "The quality of Medium's readers is high, but they don't s...

The idea behind Storylines is good, but "it's a question of execution and how good the algorithms are," said Rob Enderle, principal analyst at the Enderle Group "If the feeds are accurate and continue functioning as a business-oriented service, the concept will pull people in,...

Watching the new president, I'm struck by the fact that he is making almost the identical mistake President Obama made during his first two years. Trump has picked a major entitlement to hang his hat on -- the same major entitlement, healthcare -- and shortly will discover what most CIOs know: You don't mess with anything that touches everybody. ...

Making the Guetzli technology available as an open source tool will help speed adoption and return significant benefits for Google, said Rob Enderle, principal analyst at the Enderle Group. "Google makes money off ads," he told LinuxInsider. "Slow load times lower ad views, s...

Implementing a business chat feature "is trying to force-fit into a business purpose a tool that was designed to address a very different problem," said Rob Enderle, principal analyst at the Enderle Group "They'd likely be better off starting with a clean slate and using Faceb...

Google is one of the leading experts in and users of data mining, and it is looking to Kaggle to help expand on that capability to identify new trends and scientific ideas, observed Rob Enderle, principal analyst at the Enderle Group. "Data scientists collaborate using Kaggle...

We saw yet another government breach last week, and more secrets went out to WikiLeaks. I'm of a mixed mind on this one, because the CIA tools disclosed likely were emulated by others, and WikiLeaks is helping consumer technology companies ensure they no longer work. ...

The question will be whether Nvidia will be able to get enough of these premium cards out to meet demand, as the Titan X was in relatively short supply until recently, said Rob Enderle, principal analyst at the Enderle Group The lower price and supply could be as crucial as ...