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Long Arm of the Law Snags Alleged DDoSer

Moscow resident Dmitry Olegovich Zubakha, 25, suspected of launching two denial-of-service attacks against Amazon in 2008, has been arrested in Cyprus via an international warrant ...

Google Gets It Right in Q2

The quarter ending June 30, 2012, was a solid three-month period for Google, despite the global economic turmoil and despite the costs associated with the Motorola acquisition, which closed in May ...

Twitter May Face Sisyphean Challenge in Protected Speech Battle

Twitter indicated Thursday that it will appeal a decision by New York County Criminal Court Judge Matthew Sciarrino Jr. that the microblogging site must hand over a user's posts. The case stems from an investigation by the Manhattan District Attorney regarding the Occupy Wall Street protests in 2011 -- in particular, one that occurred in October, when protestors blocked the Brooklyn Bridge.

Apple Ordered to Publicly Exonerate Samsung in UK

A UK judge is stepping up the pressure on Apple, and possibly complicating its legal strategies in other parts of the world, by ordering it to publish a notice on its UK website and in British newspapers stating that Samsung did not copy the iPad design. The notice must stay on Apple's website for six months ...

Avaya Beefs Up BYOD Support in Unified Communications

New mobility and security features are among the areas of focus in Avaya's latest iteration of Avaya IP Office 8.1, its unified communications platform for small and mid-sized enterprises ...

Facebook Sinks on the User Satisfaction Curve

The hits keep coming for Facebook. The social networking site posted the largest decline in customer satisfaction, according to the American Customer Satisfaction Index E-Business Report, conducted with customer experience analytics firm ForeSee ...

Has Yahoo Finally Found the One?

Yahoo's search for a CEO is over: The company has announced that Marissa Mayer, one of Google's most prominent executives, will take the helm at Yahoo. ...

YouTube: All the News That’s Fit to Video

The Pew Research Center's Project for Excellence in Journalism has released a study that suggests television news needs to revamp its approach in how it uses videos to support its reporting. The study found that YouTube has become a major news source -- in particular, for eyewitness videos -- that could one day rival traditional TV news broadcasts ...

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Kana Makes a Move in Customer Experience Space

Kana plans to build out its customer service experience management bona fides with its recent acquisition of contact center provider Ciboodle from the Sword Group ...

AMC Taunts Dish With ‘Breaking Bad’ Freebie

AMC will stream the first episode in the upcoming fifth season of "Breaking Bad" for Dish customers at a site that greets visitors with the welcoming words, "Dish dropped AMC, so we're offering a special livestream of the premiere for Dish customers, right here." ...

Amazon Hints at Instant Gratification

Not too long ago Amazon had an important card to play as it competed for -- and went on to win -- online customers: "Buy with us," it promised, and "you will not have to pay sales tax." ...

DirecTV, Viacom Cross Swords, Customers Get Hurt

A months-long disagreement over the fees DirecTV should pay to Viacom for some of its most popular programming has turned into steely-eyed brinkmanship between the two companies -- and DirecTV's customers caught in the middle ...

Votigo Ventures Into Full-Scale Social Marketing

Votigo has debuted a full-fledged social marketing suite that builds around its original core functionality of social promotions. ...

Oracle Adds Involver to Its Social Stable

Oracle is snapping up another social media company: It announced this week that it has entered into an agreement to buy Involver, a platform provider of SML, or social markup language. SML is a developer tool used to create customized marketing applications for social media sites and Web campaigns. The transaction is expected to close this summer ...

FTC Turns Deaf Ear to Google’s ‘Ignorance’ Defense in Safari Snafu

Google is about to be smacked with the highest fine ever levied by the Federal Trade Commission -- US$22.5 million -- according to reports. The search engine is expected to agree to the stiff penalty to put to rest the agency's concerns over its apparent privacy violations in connection with Apple's Safari Web browser ...

Law Enforcement Feasts on Cellphone Data

A congressional inquiry conducted at the behest of Rep. Edward Markey, D-Mass., found that law enforcement agencies made 1.3 million requests to cellphone carriers in 2011. They sought such information as individuals' text messages, their locations, and even lists of phone numbers they called when in the vicinity of a particular tower, whether they belonged to people under investigation or not. Wiretaps figured prominently in the mix of requests...

Salesforce.com Adds Another Brick to Social Media Edifice

Salesforce.com is acquiring GoInstant, according to a blog post on the startup's site. The development was first reported by The Wall Street Journal, citing anonymous sources who said Salesforce.com was paying US$70 million for the company. ...

Yahoo, Facebook Puff Patent Peace Pipe

Yahoo and Facebook are ending their patent infringement lawsuits against each other with a settlement that includes a licensing partnership as well as an expanded content distribution and advertising relationship ...

Amazon May Be Closing Its Map Gap

Amazon has acquired 3D-mapping startupUpNext, according to GigaOM, which broke the news earlier this week. Mapping functionality has become a must-have feature for mobile device makers, but that alone may not explain what Amazon is planning for UpNext ...

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The List Builds Big Media Database Onto SugarCRM Foundation

The List, a provider of lead generation software for media buyers and marketers, is adding CRM functionality to its line of services. This new feature set joins other new functions the company is building into its core product, such as integration with Moat.com, and a global media content database ...

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