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"The ECIS application demonstrates that a broad spectrum of the technology industry is concerned about the impact of Microsoft's illegal conduct on innovation in digital media and beyond," RealNetworks Deputy General Counsel Dave Stewart told the E-Commerce Times via e-mail "R...

Forrester Research analyst Charlene Li told the E-Commerce Times that blogs are similar to social networks, which many portals have bought into or formed on their own. Often, they've done so without knowing clearly where the business model lies "No one wants to miss a trend," ...

Dave Girouard, general manager of Google's enterprise business, told the E-Commerce Times that businesses were telling Google that they had more documents they want to have the ability search instantly. For example, many businesses are creating Weblogs that they post on their Web pages. Others want the ability to search their CRM databases with the Google tool...

"Consumers will go slowly at first, keeping their landlines to hedge against bad or unreliable service," independent telecom analyst Jeff Kagan told the E-Commerce Times. "But there's no question the trend is toward more adoption as time goes on, particularly with the arrival of the big carriers."

However, Google might be laying the foundation for something not even yet envisioned. "Clearly there's more to it than we've seen so far," Battelle told the E-Commerce Times A glimpse into what that might be came yesterday when Google said it had struck a partnership with Curr...

Business process outsourcing (BPO) facilities, which handle non-voicework, are easier to manage than offshore call centers. This is because of the nature of the work itself as well as the human resource issues associated with call centers in emerging economies ...

Piper Jaffray analyst Safa Raschtchy told the E-Commerce Times that Amazon has only recently begun to respond to the competitive pressures it's facing. With success in e-commerce no longer considered a secret formula, but rather an easily copied model of strong customer service and competitive pricing, sites such as Overstock.com and eBay have pressured Amazon's profits...

Forrester Research analyst Charlene Li told the E-Commerce Times that vertical sites might be able to beat Google and Yahoo at their own game in terms of targeting ads. However, there is still much to be determined in terms of pricing and reach of those sites, some of which might be gobbled up by the larger players in order to stay in the vertical game...

"You can switch search engines without much consequence -- you can come right back," Forrester Research analyst Charlene Li told the E-Commerce Times. "But with e-mail, it's a lot harder to jump around." While users can -- and do -- sign up for multiple Web-based accounts -- m...

A short while ago, I wrote a column for the E-Commerce Times entitled "VoIP Here To Stay." In it, I talked about WiFi technology and its impact on VoIP. This article goes further in that it explores the widespread adoption of WiFi technology and what it bodes for the future of technology...

The previous and current suits focus on illegal phishing attack Web sites that mimic Microsoft MSN or Hotmail sites, according to Microsoft's Internet Safety Enforcement attorney Aaron Kornblum. Kornblum told the E-Commerce Times that Microsoft's goal is to find out who is responsible for the attacks and help bring them to justice...

"The industry is changing fundamentally and companies and investors are reacting to that in different ways," Gartner analyst Leslie Fiering told the E-Commerce Times. "Vendors that can optimize their cost structures and supply chains to remain profitable will be the ones that emerge ahead in three to five years."

"When you have a big-name, public adoption, there is a strong message sent about security and reliability," Gartner analyst Bob Hafner told the E-Commerce Times Such deals underscore the fact that the long-awaited convergence of data and voice traffic onto a single network is ...

When a company or even a not-for-profit organization collects, uses and/or deals with personal information, it might be legally required to immediately notify individuals whose information it is handling if there is a security breach relating to that information ...

"The hire surprises me," Jon Oltsik, senior analyst with Enterprise Strategy Group, told the E-Commerce Times. "I thought HP might go with an HP veteran or at least a technology veteran with a strong track record of success with a visible profile." While HP may have been seeki...

Attorney Steven Frank of Testa, Hurwitz & Thibeault told the E-Commerce Times that hundreds or thousands of patents might have been sought and granted during a time when the office was under-staffed and otherwise ill-equipped to handle the flood of requests "The result is an e...

"Search companies are going to leave no stone unturned in their search for any edge on their competitors," Li told the E-Commerce Times. Google has been relatively quiet on the acquisition front and has stuck to buying privately held firms that complement its own products and technology, such as last fall's pickup of satellite map provider Keyhole...

"The most logical thing for MCI to do all along was to let things play out a while and see if they couldn't get a higher bid, which it appears they've done," telecom industry analyst Jeff Kagan told the E-Commerce Times Verizon was not seen overpaying for MCI, since the compan...

There are four lessons for U.S. firms setting up operations offshore, beginning with the need for good market positioning, having enough American trainers on the ground, emphasizing quality over quantity, and the need to export American corporate culture overseas rather than have offshore facilities adapt to local workplace culture ...

Independent telecom analyst Jeff Kagan told the E-Commerce Times that the ruling was expected given the FCC's view of the competitive landscape and the argument from the Baby Bells that they were being asked to compete with cable companies who are not subjected to the same requirements that they open their lines up to competitors...