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"The range of services that smartphones will enable has yet to be worked out," Gartner research Vice President Ken Dulaney told the E-Commerce Times. "Vendors and carriers are going to try to develop the broadest menu possible." Other analysts are even more skeptical about the...

If you mention travel in Pakistan and India, Americans often think about safety. I'm in my fifth week of travel in Pakistan and recently spent three years living in India ...

"A lot of the trouble arose because companies thought they could buy themselves a couple of quarters and by then things would have picked up," Piper Jaffray analyst Safa Rashtchy told the E-Commerce Times. "If they could have seen the end result, they might have taken their medicine sooner."

"One-time events and other catalysts are what it takes to bring some people into the Web's influence," Forrester analyst Carrie Johnson told the E-Commerce Times. A user might not leap into buying online, but instead move gradually from surfing for news to sharing e-mail or participating in an online discussion...

Mobile carriers love such games because users can become hooked and use up potentially lucrative calling time, Enderle told the E-Commerce Times However, most mobile online games are fairly pedestrian compared to the current crop of video games, Enderle noted. "Online gaming d...

"Some intervention or guidance will likely be necessary," Meta group senior analyst David Willis told the E-Commerce Times. "I don't think VoIP is going to remain entirely unregulated for the next several years." Willis thinks the Baby Bells and other incumbent carriers who ar...

While the feature by itself might not be enough to sway search users in Google's favor, consumers are highly sensitive to additional features, Forrester Research analyst Charlene Li told the E-Commerce Times "A big part of the search decision for consumers is based on technolo...

Wood told the E-Commerce Times that Motorola experienced a dramatic turnaround in 2004 as it revamped its product line and rolled out new, highly sought-after models Motorola grew by targeting affluent markets with its RAZR phone and by offering lower-cost phones in emerging m...

Rob Sanderson, equity research analyst with American Technology Research, told the E-Commerce Times that there are a lot of questions surrounding TiVo's patent portfolio that make the company's future appear somewhat hazy "It's hard for us as outsiders to look at how much valu...

"I think everybody expected there to be at least some back and forth," independent telecom analyst Jeff Kagan told the E-Commerce Times. "The surprising thing at the outset was how quickly MCI said it would take the Verizon offer." Strong Position...

"Catalog companies were among the first to master multi-channel retailing," Forrester Research analyst Carrie Johnson told the E-Commerce Times. "They do a good job of making their catalog customers feel comfortable that they are dealing with the same brand online." If IAC doe...

"The growth in usage was driven by factors that are not inherently sustainable," Smith told the E-Commerce Times. For instance, many enterprises have built entire custom programs maximized for use with IE At the same time, however, Microsoft's ability to respond was limited be...

Kelsey Group analyst Greg Sterling said that anything Yahoo can do to make Overture more popular and more user-friendly from the back-end is a positive move. "Making Overture much more developer-friendly increases the likelihood of adoption," he told the E-Commerce Times today, among the buzz on the floor of the Search Engine Strategies Conference & Expo...

Can you describe the three principal business models used by software firms? Before you invest in a software firm, buy products from one, or decide to work for one, look at their business model ...

Linking with Outlook might be a winner for AOL because it is the "world's most widely deployed e-mail client," O'Kelly told the E-Commerce Times. It also benefits from high usability marks. "Outlook is immediately intuitive." Google started the Web-based e-mail and messaging w...

Forrester Research analyst Carrie Johnson told the E-Commerce Times that some companies have come to the realization that in order to perfect multi-channel retailing and marketing, they need to control their online channel "All retailers need a consistent cross-channel experie...

Mark Griffiths, vice president of VeriSign's security services, told the E-Commerce Times that the biggest surprise in this year's Internet Security Intelligence Briefing was the dramatic sales increase in 2004 "Thanks to broadband deployment, people in rural communities can b...

The company has been able to channel its technological background and expertise to enhance its customers' online shopping experience, Behl said in a recent interview with the E-Commerce Times. However, areas such as customer service, managing customer expectations and tailoring the experience to customers' needs also play a crucial role in an e-tailer's success. Read on for more:...

"While Verizon still might win, I am surprised Capellas accepted their offer so early," Kagan told the E-Commerce Times. "I think most of us expected both Verizon and Qwest to fight for MCI over days or weeks and maybe even drive the price up. With Verizon and Qwest both wanting MCI, there is obviously a lot more value to squeeze out of this deal."

"Mobile has enormous potential to become the standard for all types of communication in emerging economies," Gartner analyst Ben Wood told the E-Commerce Times. "In some ways they could leapfrog more established economies." That's because more developed countries have more cho...