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Alex Kormushoff, BroadVision's executive vice president of worldwide operations, told the E-Commerce Times that online retailers must be prepared for heavy January post-seasonal traffic to manage a wide range of complex and high-touch online interactions and transactions, including product returns, refunds, order revisions, coupon redemptions and product support requests...

Business folks reach agreements, lawyers write the contracts. This being the case, often times a business person need not concern him or herself with the details of the final contract or what is commonly referred to as the "legalese" aspects of an agreement ...

These numbers jive with VeriSign's recent report. Trevor Healy, vice president of payment services for VeriSign, told the E-Commerce Times that popular categories not only demonstrate consumer confidence, but also reveal who is shopping "Retailers have to be conscious of who i...

Anthony Mitchell, an E-Commerce Times columnist, has been involved with the Indian IT industry since 1987, specializing through InternationalStaff.net in offshore process migration, call center program management, turnkey software development, and help desk management ...

"Scob was a very sophisticated and complicated attack and many people still don't understand what took place there," Dunham told the E-Commerce Times. "What comes natural is to react to the next worm and come out with a fix. What is much more difficult to do well is to know the hackers and know what they are working on and how they operate to put together the whole threat picture. We need to see how all the dots are connected and what is coming next."

Jupiter Research analyst Joe Wilcox told the E-Commerce Times that as commercial entities begin to take an interest in blogs it could transform the blogosphere. He said the use of RSS feeds and viral marketing are two near-term possibilities that could impact e-commerce "Blogs...

The E-Commerce Times caught up with Omniture co-founder and CEO Josh James to talk about how much Web analytics has changed since he entered the market in 1996 and how those changes can benefit businesses that implement the technology ...

"The spending held through the last week of the shopping season. We saw no dip in the last few days before Christmas," Trevor Healy, vice president of payment services for VeriSign, told the E-Commerce Times. "The total of almost $9 billion is a record, with virtually every indicator showing growth."

Brian Matus, vice president of market research firm IC Insights, told the E-Commerce Times, "By putting aside $100 million, it almost sounds like Samsung is implying that they are going to be found guilty." "As the largest supplier of DRAM in the world, Samsung is not going to...

"For 2005, the basics, such as merchandising and inventory planning, remain essential," Schatsky told the E-Commerce Times. "Beyond that, retailers who've proven they can reliably serve last-minute shoppers should make the most of guaranteed delivery dates." ...

John Mozena, co-founder and vice president for the Coalition Against Unsolicited Commercial Email (CAUCE), told the E-Commerce Times that one of the reasons there is so little spam coming out of European nations is because Europe has a legal structure in place to deal with spam that is superior to that in the U.S

"This is a good move for Home Depot," Nielsen//Netratings senior retail analyst Heather Daugherty told the E-Commerce Times. "We've already seen retailers like Sears and Lowe's move into this space, in addition to a lot of smaller Web sites. Home Depot needed to take appliances online in order to compete effectively."

So you've landed a business deal. Do you know how to sign the contract and move on? Also, how should confidential data collected during an IT outsourcing project be protected? ...

"Amazon has paved the way for other e-tailers," Nielsen//Netratings senior retail analyst Heather Daugherty told the E-Commerce Times. "They built a business selling books, added music and slowly added new categories. Now they are into pretty much everything, and with its successful technology platform and fulfillment capabilities, it has been able to capitalize in the online retail world."

"Phishing as a type of online fraud has been around for only 11 months. It already has redefined itself several times," Christopher Babel, vice president for managed security services at Verisign, told the E-Commerce Times. "Focusing on the definition of the crime is missing the point," he said...

"There has been no let up in online shopping activity right up until the last shipping day for the holidays," Trevor Healy, VeriSign's vice president of payment services, told the E-Commerce Times. "We thought the week of December 13 might have tapered off a little bit because the hard core shoppers are sometimes done by now while the last minute shoppers make purchases. But it has continued at a steady pace."

Kaizad Gotla, Internet analyst at Nielsen NetRatings, told the E-Commerce Times that the online advertising world is just heating up and the acquisition offers the Post another avenue to generate more advertising dollars The company's earnings were already growing pre-acquisit...

"The online travel industry is large and growing and the competitive landscape within online travel is also large and growing," Jupiter Research online travel analyst Diane Clarkson told the E-Commerce Times Large indeed. U.S. online travel sales totaled US$54 billion in 2004,...

The E-Commerce Times caught up with Ames to discuss where the BPM market is headed and how his company is helping to take it there ...

Rob Enderle, principal of the Enderle Group, told the E-Commerce Times that these moves indicate that Microsoft is managing game properties much more dynamically than it initially did when it launched Xbox Console Business...