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One would almost think we have entered a stage of customer service nirvana: Two industry categories not ordinarily associated with high levels of customer service satisfaction -- airlines and fast food -- have garnered relatively good scores in a new American Customer Satisfaction Index report ...

YouTube's attorneys have sent a cease-and-desist letter to YouTube-mp3 demanding that it stop allowing users to extract audio clips from YouTube videos in order to copy them onto personal devices. ...

Morgan Stanley upgraded Groupon to "overweight" from "equal weight" causing the daily deal company's stock shares to jump by as much as 13 percent ...

BPM provider Pegasystems has taken its various sales-related applications and vertical offerings in the category and created a comprehensive sales force automation application it is calling "Pega Sales Force Automation." ...

Ethiopia has passed a draconian new law criminalizing the use of Voiceover Internet Protocol services such as Skype or Google Talk. Peoplewho violate the ban will find themselves facing 10-to-15 years inprison.The government has cited national security as a reason, although it iswidely assumed that protecting the market share and revenue of thestate-owned telecom provider, Ethio Telecom, is also a driver -- ifnot the main one...

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In the weeks running up to Facebook's initial public offering on May 17, correspondence between the Securities and Exchange Commission and the social media giant flew fast and furious ...

Well, he did say it was a tentative decision ...

Microsoft is in discussions to acquire Yammer, a social media and communication platform for businesses, according to a report in Bloomberg, which cited two anonymous sources ...

The Department of Justice is investigating whether cable companies such as Comcast and Time Warner are violating antitrust rules through practices that limit their broadband customers' access to online video, according to a Wall Street Journal report citing anonymous sources. ...

Customer satisfaction with the airline industry took a dip in J.D. Power and Associates' 2012 North America Airline Satisfaction study after two consecutive years of improvement ...

Zynga's share price dropped to a record low after an analyst's research note revealed that its usage declined in May due to players migrating to mobile platforms. At close of business on Tuesday, the stock had dropped to US$4.98 per unit, the lowest level since its December initial public offering at $10 per share. Wednesday morning the stock made a slight recovery, reaching $5.20 per share...

PayPal has been working for a year or more to translate its brand of safe online payment to other channels. It has rolled out several products to establish bona fides in the mobile payment space, as well as among brick-and-mortar retailers. Now it is making the same push for the TV viewer ...

The adoption of tablets has reached critical mass in the U.S., according to comScore. In fact, one in every four smartphone owners also used a tablet during the three-month period ending April 2012 ...

Banks have still not made important reforms or improvements in their checking account practices, according to an update Pew Charitable Trusts made to a report it released in April 2011, "Hidden Risks: The Case for Safe and Transparent Checking Accounts." ...

Facebook has cut the ribbon on its App Center -- a hub that lets users access apps from Facebook and related third parties. There are about 600 apps in the center so far, including favorites like Draw Something, Pinterest and Nike+ GPS ...

The Apple v. Motorola trial scheduled to begin next week in the U.S. District Court for the Northern District of Illinois has been cancelled, with the judge presiding over the case deciding it should be dismissed because neither side has established a right to relief ...

Ntractive, the developer of Elements CRM, a cloud-based CRM app for Macs only, has expanded its product line to include the iPad and iPhone. ...

Citrix is acquiring privately held Bytemobile, a provider of data and video optimization applications for mobile network operators. The deal will give Citrix exposure to a burgeoning market -- mobile infrastructure -- and extend its reach to points around the world ...

The worldwide mobile phone market will grow slightly more than 4 percent in 2012 -- the smallest year-over-year increase since 2009, according to IDC. The decline is attributed to a slowdown in feature phone shipments, which are projected to drop by 10 percent, and a lackluster global economy ...