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"We're using AI to streamline various processes, including drafting contracts and documenting standard operating procedures," he told the E-Commerce Times "For instance," he continued, "our general counsel, who earns a substantial six-figure salary, used to spend hours draftin...

“I think it's definitely an evolution, and personalization has come a long way from the days of just being able to personalize email,” he told the E-Commerce Times Following is a list of strategies for providing the personalized experience online shoppers crave offered by ...

Citing a report on porch piracy prepared by Lombardo, Pearlman told the E-Commerce Times: "There is a great increase in Google searches relating to stolen packages nationwide during the holiday season. For example, between August 2022 and December 2022, Google searches for the phrase 'porch pirates' increased 236%, searches for 'what to do if package stolen' increased 140%, and searches for 'stolen packages police report' increased 70%."

“Bots are leaving consumers with a dilemma. Either they pay inflated prices on reseller sites, with all of the risks involved, or they get involved with the murkier business of using bots -- a case of if you can’t beat them, join them,” Andy Still, co-founder of Netacea, told The E-Commerce Times...

"The biggest pain point that retailers' support teams have is that 40% to 70% of all call volume to their call centers is around shipping issues. 'Where's my order?' or 'My package didn't arrive.' or 'My product arrived damaged,’” he told The E-Commerce Times about typical complaint calls...

"The Customer Commerce category that we created from an idea that there is a whole suite of things that you need to do to enable a full beautiful e-commerce experience with your customers," he told The E-Commerce Times "E-commerce is just one aspect of that. You need service, ...

"Ninety-seven percent of all text messages are read within the first three minutes, so people read texts very differently than email and social channels. That reality is particularly true with major holiday shopping," Campbell told the E-Commerce Times After completing last ye...

Sink or swim is what today's e-commerce game is all about, according to AI-powered e-commerce search platform GroupBy. The firm plans to offer marketers and retailers a lifeline to stay afloat ...

"The most significant takeaway for me was just how many businesses said they are not prepared to meet the new PCI DSS 4.0 requirements despite having significant concerns about their payment security," he told The E-Commerce Times ...

"We work hard to help customers in that transition by adding more value and trust. That includes things like our free two-year warranty, free tech support, free shipping, our famous 55-point guitar inspections, and our highly trained product specialists," he told The E-Commerce Times...

"It was through that journey that we discovered that e-commerce had evolved to a lot more than simply selling through a website. We found that today e-commerce is very much the construct of a merchant's own making, which often involves complex payment flows, leveraging a multitude of different integration services and automation from across the entire web," Liam told The E-Commerce Times...

"The FedNow Service is an extremely timely and needed payment service given today's increased reliance on technology for various financial transactions quickly. In the past, instant payments have posed a major challenge for financial institutions and their customers," Justin Newell, CEO of software provider Inform North America, told the E-Commerce Times...

"This takes a lot of effort and coordination after hours, but it is also likely to be the reason the phone rings on Black Friday if not done properly. Take steps to ensure that the website will not falter. Catch problems before they occur live," she told the E-Commerce Times O...

"Because SMBs operate on a thin margin, any percentage increase in efficiency means more money is available for expansion and profit. AI can help give that margin," he told The E-Commerce Times Gen AI Integration No DIY Process...

"However, last year's holiday season wasn't very strong, either," he told the E-Commerce Times, "so I think we'll see growth over last year, but it's not going to be strong." Last year, the National Retail Federation (NRF) pegged holiday retail sales at US$936.3 billion, a 5.3

"The back-to-school season is a pivotal time for us. To stay ahead of the competition in this space, we focused on amplifying a digital-first strategy and updating our loyalty program to target college-aged students and parents," Sydney Hamilton, senior director of digital marketing at The Container Store, told the E-Commerce Times...

"Companies are willing to spend on AI despite economic uncertainty," he told the E-Commerce Times. "AI functionality is becoming paramount for businesses, even amid wide skepticism surrounding AI use." The report made clear that software buyers intend to increase their AI spen...

"At this stage, companies were just starting to understand the importance of retention. In our 2020 report, 93% of respondents felt retention was as or more important than acquisition," he told The E-Commerce Times Churn was at 2% to 3.9%, and 69% of B2C companies had a churn ...

"Understanding this evolution and adjusting for it is crucial for marketers to connect with their target audiences successfully," she told The E-Commerce Times Knowing When To Post on Social Networks...

"This takes the expert out of the mix and gives the user control of the process, which can result in a faster, cheaper path to getting the website done," he told the E-Commerce Times Eric Lessman, co-founder of Bluecap, a website design firm in Joplin, Mo., agreed that the Wix...