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Most U.S. corporate customers of call centers offshore have little or no idea about other voice programs being run at those centers and how those unrelated programs could adversely affect them. Do you? ...

A Microsoft spokesperson told the E-Commerce Times that the company would comment further once its legal department had a chance to "fully understand the complaint." "We firmly believe that we have provided very competitive prices and great solutions to our customers," he adde...

"The various issues being fought about are what's on the surface," Gartner analyst Lydia Leong told the E-Commerce Times. She noted that smaller registrars that had been VeriSign competitors have previously challenged ICANN, which has often come under fire for its lack of public participation...

"Dell took advantage of the weakness that was caused by the HP mistakes," Enderle Group analyst Rob Enderle told the E-Commerce Times. "There is clearly pressure from Dell on HP and others in the space." ...

"There is also a question of business models -- no one has yet made it clear how investing heavily in DRM makes someone money in the long run," Wagner told the E-Commerce Times. Microsoft is banking on the entertainment industry adopting its standard, which would then drive demand for Microsoft's media players, he noted...

The California Assembly has approved a bill that would require employers to warn their employees if they plan to monitor workplace e-mail and Internet activities ...

"There is also a question of business models -- no one has yet made it clear how investing heavily in DRM makes someone money in the long run," Wagner told the E-Commerce Times. Microsoft is banking on the entertainment industry adopting its standard, which would then drive demand for Microsoft's media players, he noted...

"The companies are weary of being caught by surprise, given the mixed signals in the market and the economy as a whole," Gordon told the E-Commerce Times ...

Recent events in Nepal could spill over into India and hurt technology and financial firms in the United States and UK ...

"The entertainment industry has always fought new technologies, only to see them create new markets and open up new opportunities," Electronic Frontier Foundation (EFF) staff attorney Fred von Lohmann told the E-Commerce Times Von Lohmann said the entertainment industry faced ...

"Cuts of that magnitude can leave a company reeling, because the employees left behind feel a bit shell shocked," Challenger, Gray & Christmas CEO John A. Challenger told the E-Commerce Times. "The impetus is on the leadership to convey that the company is going to emerge from this stronger than before. They have to watch employee reaction very closely."

Recently the E-Commerce Times talked with Trimble about the government market, the company he cofounded with Bryan Mundy, and the challenges of supporting government agencies in their adoption of technology Trimble: Absolutely. We are an e-government solutions company. We are ...

"If it drops like a rock it could do a lot of damage. If it holds or goes up it could drive investment into the Valley," Enderle told the E-Commerce Times Indeed, optimists have long viewed the Google IPO as another important building block in the reconstruction of the tech ec...

In a recent decision, a World Intellectual Property Organization (WIPO) domain name arbitration panel dismissed a complaint filed by the Mexican Tourist Board (MTB) against Latin America Telecom (LAT) concerning the domain name "mexico.com." The panel went so far as to find that the complaint was brought in "bad faith" and made a finding of attempted "Reverse Domain Name Hijacking" against the MTB...

"When they first announced their offering, the markets were up, particularly tech and Internet stocks," Taulli told the E-Commerce Times. "The question was who could ride Google's coattails. Now, the question might be whether there are any coattails to ride." In fact, in the s...

Jupiter Research analyst Michael Gartenberg told the E-Commerce Times that RealNetworks faces an uphill battle if it hopes to wrest iTunes customers away from Apple "I expect it will be successful in driving users to their store," Gartenberg said. "But the real question is whe...

American businesses are usually very price sensitive. Compared to firms elsewhere in the world, American companies tend to pay close attention to performance numbers. Valuing this kind of metric often comes as a surprise to offshore service providers, particularly in cultures where personal connections may be more important than consistently meeting performance goals...

"SP2 is somewhere between an upgrade and a whole new version of Windows," Gartner analyst Richard Stiennon told the E-Commerce Times. "For that reason, enterprises are going to want to carefully make sure it's going to work with all the applications they use." Citing the secur...

Gartner analyst Martin Reynolds told the E-Commerce Times that companies do not enter server migration lightly, given the time and expense involved, but that HP and others need to lay the foundation so that they can keep customers who are ready to upgrade and emphasize that they are at the forefront of technology improvements...

Enderle Group analyst Rob Enderle told the E-Commerce Times the moves have three main goals, including assuring investors and correcting the problem "But the most important is to show the other employees such behavior will not be tolerated," Enderle said. "An executive can't b...