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Two recent "failures" of offshoring projects have been publicized as if offshoring does not work. The most highlighted instance is Dell's return of some support activities to the U.S. The second is Conseco insurance company's 2001-2002 foray into owning its call center in India. ...

"There is some spillover effect," Tom Taulli, editor of CurrentOfferings.com, told the E-Commerce Times. "There's pent-up demand because of Google, and some of that is probably being channeled elsewhere," he explained Taulli said he has been deluged with interest in the Google...

Two of the biggest challenges facing Lanham Napier, president of Rackspace, and his executive team are managing the company's growth and finding the best-qualified employees to join the corporate team. E-Commerce Times spoke with Napier about some of the challenges facing the company...

Reynolds told the E-Commerce Times that the expirations of many of Microsoft's controversial software-assurance subscriptions, which many customers have bought reluctantly in the past, could pose a threat to sales. "The overall picture remains pretty upbeat," he added. Other ...

"Spyware writers are getting more sophisticated. The writers are working as part of coding groups in cooperation with Trojan writers," Blanchfield told the E-Commerce Times "These spyware creations can now achieve piggy-back loading of other programs and open back door ports for hackers," he said...

Forrester analyst Erin Kinikin told the E-Commerce Times that while Salesforce and other hosted software companies still capture less than 10 percent of the overall enterprise CRM market, it has a clear path to more growth ...

"Part of the reason for the reserve was as a hedge against judgments and settlements coming out of that case," Enderle told the E-Commerce Times. "Those actions have generally been settled so that need as well has been almost completely removed." ...

"Their number one fear is risk," Javelin's founder and chief analyst, James Van Dyke, told the E-Commerce Times. "Fear of online identity theft has risen 20 percent in the last year," he said Until now, consumer interest in online finance centered on ease of access. Now consum...

Bhavin Turakhia, leader of the protest alliance and CEO of India-based domain registrar Directi, told the E-Commerce Times that he formed the group as a response to a budget that he found unacceptable. "It could potentially jeopardize small and medium registrars, and have a dramatic impact on their business," he said...

"The bulk of revenue declines by the recording industry have been self-induced," Goodman told the E-Commerce Times. In fact, he said, the shift to more directly downloaded digital music could be a boon for the bottom line of the music industry, by sharply reducing production ...

The E-Commerce Times recently spent time with Mike Lucente, chief technical officer, director, executive vice president and cofounder of AlertSite. The Boca Raton, Florida-based company, founded in 1998, specializes in hosted Web site, server and Web transaction performance monitoring services...

AMD spokesperson Jo Albers told the E-Commerce Times that the 3400 chip, with a speed of 2.2 GHz and 1 MB of cache, is aimed at both business and personal computer users who want "mobility without giving up maximum performance." AMD also is hoping its 64-bit Athlon chips will...

"I'm hearing that budgets are being bumped for next year, but we have burned through the discretionary money for this year and that has led to an overall reduction in growth for both hardware and software," Enderle told the E-Commerce Times. "We are still in recovery but there will clearly be hills and valleys due to the nature of how these budgets are set." analyst Charles Smulders said replacement computer sales remain strong, indicating that corporations are not backing off long-range plans to upgrade their information technology infrastructure.

Phishing and spoofing are a kind of bait-and-switch often used for identity theft. Gartner vice president and research director Avivah Litan told E-Commerce Times that the problem has steadily grown worse within the last year. "It's probably even more widespread then we know," she said. "It's going to have a terrible effect on consumer confidence in online shopping."

Overall, Intel still enjoys a 61 percent market share to 37 percent for AMD, but with Hewlett Packard and Sun recently agreeing to start making servers and computers with AMD's Athlon 64 chips inside, AMD was able to outsell Intel for the first time in five years, Duboise told E-Commerce Times.

"The industry fundamentals still look pretty good," SIA president George Scalise told the E-Commerce Times. PC makers and others are "managing inventories prudently," he added, in an attempt to avoid being caught short of chips Scalise also said that Intel's China growth match...

Haim Mendelson, the General Atlantic Partners Professor of Electronic Business and Commerce at the Stanford University Graduate School of Business, told the E-Commerce Times that in making its choice of Nasdaq, Google likely set aside minor differences in listing fee costs and other considerations in favor of the market with the less stringent listing requirements.

"It's really a critical upgrade," Silver told the E-Commerce Times. "For consumers in particular, it should enhance security by eliminating a number of buffer overrun vulnerabilities." The service pack may pose more complications for enterprises, however, as some have reported...

Cyber insurance protects against damages caused by human error or as a result of malicious attacks and crimes, including fraud, unauthorized access, theft of customer information and Web site defacement. "Cyber insurance is for broader business audiences rather than technical Error and Omission insurance," Pendleton told the E-Commerce Times. "Purchasing of cyber insurance is growing rapidly."

"For us, the important issue was that there was a distortion of investment practices," Greenagle told the E-Commerce Times. "They were saying, build your next fab in China and you'll have a 14 percent competitive advantage on price." That, he added, is a violation of WTO rules...