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First, it emphasizes training for its staff, giving it a genuine service edge. If you have a question, call the store -- someone can give you an answer. Second, it exploits the fact that it is a brick-and-mortar store. If parents want to try out things like baby slings or strollers, the staff will assist them until the right fit is found.

Quora staff removes not only run-of-the-mill spam, but also jokes. "In a discussion about time travel, for example, someone asked what the best thing would be for a time traveler to take on a trip to the past," Levinson told the E-Commerce Times. "I answered: 'a watch.' My co...

Davis: I had an adviser, a couple of volunteers, and a few paid staff members. Then we added partner organizations that provide everything from data on bad people to networks that connect us to people who otherwise we would not have connections to. It developed into quite a big group of people in many Web-based companies...

Most of the commercial location tracking discussed at the FTC forum involves a signal called a "probe packet" that is transmitted even if the device owner is not actively connected to any particular WiFi network, according to Seth Schoen, senior staff technologist at the Electronic Frontier Foundation, who spoke at the forum. The probe is tracked because it's transmitted under all circumstances, even when the device isn't connected to a WiFi network...

The European arm of the Japanese manufacturer TOMY built a mobile salesforce application in conjunction with SAP services group. The app is tailored to the sales staff's specific needs, runs on a number of smartphones and laptops, and can plug into SAP or many other ERP back ends.

George Newstrom: In many ways, federal IT has [moved to a service orientation] depending on the size of the agency, its existing IT resources and its IT needs. It's impossible for customers to know the full scope of what's available to them -- or even know the best practices of how to integrate many IT tools and solutions. In today's budgetary environment, it's important for government entities to have the ability to quickly scale as needed -- which can be important not only for IT solutions and infrastructure, but also for supporting IT staff.

Employers who pay staff with virtual currency must report it on a W-2, and the wages are subject to U.S. federal income tax withholding and payroll taxes Virtual currency payments made to independent contractors and other service providers are subject to self-employment taxes....

"HTC must create the demand for the device through excellent marketing," he said, "and then retail staff must be able to demonstrate its key features." ...

Is there a pattern of customers leaving after they've contacted your support staff -- or a pattern of departures after a price increase and a service issue? If so, it may be a good practice to review service processes and beef up service staff training before any price increases are announced.

With the new cash, Tango plans to increase staff, expand to even more platforms, and further its international expansion. It's currently in 224 countries but concentrated mostly in North America, Western Europe and the Middle East "Because we have space for content on our plat...

"Oculus was able to launch itself from the Kickstarter platform, and since then has had numerous applauded appearances at various trade shows and events, and has accrued some heavyweight staffers," Bailey continued. "Morpheus, meanwhile, is proof that an incumbent like Sony is also already taking it seriously."

First, it suggests that the vendor understands how much information is important in order to train its own people. In organizations that excel in service and support, that's generally "a lot." There's an understanding that knowledge allows support staff to get through calls faster, deliver better support, and recognize outlying situations that need escalation quicker. Does your organization value training in its service organization to this degree?...

Horvath was the only female designer or developer on staff when she joined GitHub in 2012, she told TechCrunch She felt her treatment internally was based more on her gender than the quality of her work, and said her character was being discussed in inappropriate places like ...

If you're looking to partner with a third-party provider, there's no better time than the present. An experienced service provider can be your best friend when it comes to dealing with compliance challenges. Make sure you choose a validated provider who undergoes its own PCI DSS assessments and can show you evidence of its compliance; those providers will have the on-staff experts and specialized tools you need.

Adequate staffing was another important factor, with less than a third of respondents to the Accenture survey saying their agencies had the necessary staff to fully implement cloud adoption. In terms of ...

A powerful U.S. senator has accused the CIA of spying on a network drive legislative staffers used to prepare a report on abuses -- including torture -- in the agency's detention and interrogation program The search may have violated not only the separation of powers clause of...

Salesfusion is able to do this courtesy of a mix of its own functionality and the feature set from Loopfuse -- by combining algorithms and a self-learning application with input from the sales staff. First, Salesfusion applied LoopFuse's predictive analytics engine to the lea...

Part of this process involved assessing, promoting and hiring a team that was loyal to her, and once she had stopped much of the bleeding, she made critical staffing and organizational changes to consolidate the company's efforts around the cloud, attracting a wider variety of clients increasingly dependent on the cloud, developing printers that increasingly lived off the cloud, as well as services, networking, server and storage components that would outperform competitive offerings. ...

The challenge for businesses is to perfect their practice of satisfying the customer in each one. They all have their own nuances, and they all place specific demands on your staff The problem, it seems, is that in some cases the addition of a new channel to facilitate custom...

"Google wants to take the car and make it part of the Internet of Things," said Dave Wagstaff, vice president and chief architect of Bsquare, which has worked with Microsoft on its connected car efforts "Apple is focused on its equipment, while vendors like Tesla and Google ar...