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"If a corporation is having success with AOL, it's going to take a compelling argument to get them to change, especially if it means paying for a license," Yankee Group analyst Laura DiDio told the E-Commerce Times. "There may be a period of wait-and-see here as well." Enterpr...

Lest the idea of RTE take on mythic proportions, it is important to remember thata "real-time enterprise" does not necessarily operate in literal real-time. "Real-timeenterprise doesn't mean instantaneous data processing," Gartner senior analyst Don Free told the E-Commerce Times. "It means being able to have the data you need, when you need it."

"Relevance is what matters to users," Google spokesperson David Krane told the E-Commerce Times. "That's what determines more than anything else whether a user follows an advertiser's link." ...

"Doing the layoffs is often only half the battle," John A. Challenger, CEO of outplacement firm Challenger, Gray & Christmas, told the E-Commerce Times. "What a company says during those times can be equally important." ...

EMC spokesman Mark Fredrickson told the E-Commerce Times the original suit was filed after attempts to negotiate with Hitachi had failed. The lawsuit focused on software in its business continuity and remote storage product lines "We're happy to have it resolved in a way that ...

But the company suffers from more than just the economic ebb tide, Aberdeen Group senior analyst Isaac Ro told the E-Commerce Times. "Big vendors are jumping into the fray," he said. "They know how to ship in volume. How does Palm survive in that environment?" Fortunately, he noted, Palm owns strong assets on the software side of its business...

Meta Group analyst David Wills told the E-Commerce Times that Lucent will need time to prove that it has significantly restructured its business, which grew wildly during the 1990s. "The test will be if they kept enough of their key parts to make them players going forward," ...

"We're anticipating that Web services will enable a program to link to another program across the Web so it becomes a Web of applications, of programs, that are interwoven in functionality," Steve Holbrook, IBM program director for emerging e-business, told the E-Commerce Times...

"Simplifying the buying and implementation process is a good thing, but it's not what affects the majority of buying decisions," Meta Group analyst Daniel Sholler told the E-Commerce Times. "Enterprises want to know first what it will cost and second how well it will work with the rest of what they have. The implementation questions come much later."

But Aberdeen Group analyst Peter Kastner told the E-Commerce Times that HP can continue paring costs for only a finite period of time before it must boost profits by growing its business again. "People are ready to see what happens next, whether [HP] can turn the next corner," he said.

"The question about whether e-commerce would continue to grow after the economic boom has certainly been answered," Nielsen//NetRatings senior analyst Lisa Strand told the E-Commerce Times. ...

What are the mistakes -- the big ones -- that repeatedly have torpedoed companies online? Here, the E-Commerce Times takes a look at the seven deadly sins that can make or break a company's e-commerce efforts ...

But Giga Information Group research fellow Rob Enderle told the E-Commerce Times that there is now an inherent contradiction in Sun's position. By thwarting Microsoft's ability to distribute Java in the first case, then complaining that Microsoft is not using Java enough in the second case, Sun is on untenable ground, according to Enderle. "Microsoft is in a stronger position," he said...

Job one for carriers in 2003 will be to get the operational and financial sides of their houses in order, Aberdeen Group research director Dana Tardelli told the E-Commerce Times There are already signs that housecleaning is well under way, he added. For example, major telecom...

"Enterprises want to simplify," he told the E-Commerce Times. "Having a trusted partner they can outsource to and also purchase equipment from is part of that." HP has made no secret of its interest in taking part in the growth of outsourcing. Last year, it signed a deal with ...

"EBay was founded here for that reason, and that's why it's remained here," eBay spokesperson Kevin Pursglove told the E-Commerce Times. Indeed, as the auction giant has acquired other companies, such as Half.com and PayPal, it has moved most of those firms' workers to its San Jose headquarters. "There are numerous advantages to the location, some of which are hard to put a price on."

"At this late stage in the game of online customer service, it's pretty remarkable that almost a third of companies ignore customer service requests that come via e-mail," David Daniels, a senior research analyst at Jupiter, told the E-Commerce Times ...

Does Europe hate Microsoft? That might be too broad an assessment. But TedSchadler, principal analyst with Forrester Research, told the E-Commerce Times thatMicrosoft's succeed-at-all-costs mentality might engender more hostilityacross the Atlantic than it does in the United States. "Microsoft is not as naturally respected in Europe as it is here."

CMGI spokesperson John Stevens told the E-Commerce Times that although CMGI had considered AltaVista a core asset during a lengthy and extensive reorganization that saw the incubator spin off several under-performing companies, the sale represented the best option for shareholders...

"Voice over IP can reduce total headcount requirements in IT," Singh told the E-Commerce Times, "because you don't need to hire outside expertise to service a PBX (private branch exchange), which is not typically part of an IT shop's expertise." In addition, he noted, IP phones need not be changed manually, further reducing necessary service personnel costs.