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The wireless industry has come a long way in recent years in efforts to burnish what had been a dreadful reputation for customer service, telecom analyst Jeff Kagan told the E-Commerce Times. Part of that has been driven by necessity and competition, with carriers now recognizing the need to keep customers from leaving due to poor service, he noted...

"Every time Nortel thought it was done with these accounting issues, they seemed to return," telecom industry analyst Jeff Kagan told the E-Commerce Times. "It seems they have turned the corner and can get back to focusing on growing the business again." The number of Nortel c...

"I don't see anything that will shake the consumer marketplace and make people say 'Oh, I've got to have that,'" Jeff Kagan, a telecom industry analyst, told TechNewsWorld. "It will just be another offering from Microsoft and they will carve out a niche, unless they can market well and figure out how to carve a bigger niche. There are a lot of competitors today in that niche."

"This puts pressure on Zander to make more aggressive changes," telecom analyst Jeff Kagan told the E-Commerce Times The company's problems could be quickly solved if efforts to sell Razr follow-ons take root. One such effort involves partnership with online music companies, i...

Such a deal is not likely, as "all of the carriers are still re-defining themselves after the spate of mergers," telecom analyst Jeff Kagan told the E-Commerce Times. "The next phase of competition, when the telephone giants go head-to-head with the cable giants, will be the one to watch."

"If you pull the camera back and look at what's happening in the industry, telecommunications is a much different industry than it was 10 years ago, and it's going to be just as different 10 years from now," Jeff Kagan, an independent telecommunications analyst, told the E-Commerce Times...

"If you pull the camera back and look at what's happening in the industry, telecommunications is a much different industry than it was 10 years ago, and it's going to be just as different 10 years from now," Jeff Kagan, an independent telecommunications analyst, told the E-Commerce Times...

"If you pull the camera back and look at what's happening in the industry, telecommunications is a much different industry than it was 10 years ago, and it's going to be just as different 10 years from now," Jeff Kagan, an independent telecommunications analyst, told the E-Commerce Times...

"Even though the cable companies and phone companies are heading for a showdown, a lot of the companies are going to be successful and profitable," said telecom industry analyst Jeff Kagan In the short term, cable companies have an advantage because they have been selling TV s...

Mergers in the telecom equipment space were all but inevitable, as telecom carriers went through a frenzy of merger activity in recent years. The consolidations have left only a handful of major telcos standing in both the U.S. and Europe, telecom industry analyst Jeff Kagan told the E-Commerce Times...

ESPN found out the hard way that the MVNO approach has its limitations, Telecom analyst Jeff Kagan told the E-Commerce Times "If a company already has a customer base then an MVNO wireless arrangement sounds like a good offer, a good approach," Kagan said....

Icahn is "putting pressure on Zander to make more aggressive changes at Motorola," Telecom analyst Jeff Kagan told the E-Commerce Times Kagan said Motorola could quickly reverse its own fortunes even without Icahn's prodding. Like a movie star in a long drought between hit fil...

Micro-analyzing quarterly numbers misses the point when it comes to Verizon, according to veteran telecom analyst Jeff Kagan. "I look at the competition and from that perspective, what's happening is the industry is changing dramatically and Verizon seems to be doing very well so far," Kagan told the E-Commerce Times...

"I don't think there will be anything related to telecom in the speech," independent telecom analyst Jeff Kagan told the E-Commerce Times Though some speeches, such as those at the beginning of a president's term, can be broad-ranging and touch many issues, Bush will likely ch...

"Mobile phone makers live and die by their product lineups," independent telecom analyst Jeff Kagan told the E-Commerce Times. He noted that Nokia experienced a similar stumble when it took too long to answer the Razr It's Motorola's turn to try and recapture the consumer's im...

The bumps in the road may show that Sprint Nextel is still in the process of re-inventing itself after its merger, telecom analyst Jeff Kagan told the E-Commerce Times Midway through 2006, Sprint spun off Embarq, a stand-alone local phone service company, a move meant to enabl...

Nevertheless, telecom analyst Jeff Kagan told the E-Commerce Times he expects 2007 to deliver increased industry competition "2006 was the year that redefined the industry with mergers," he said. "2007 will change the industry on a competitive level. Telephone companies and ca...

Nevertheless, telecom analyst Jeff Kagan told the E-Commerce Times he expects 2007 to deliver increased industry competition "2006 was the year that redefined the industry with mergers," he said. "2007 will change the industry on a competitive level. Telephone companies and ca...

Nevertheless, telecom analyst Jeff Kagan told the E-Commerce Times he expects 2007 to deliver increased industry competition "2006 was the year that redefined the industry with mergers," he said. "2007 will change the industry on a competitive level. Telephone companies and ca...

"AT&T didn't want this dragging on into 2007," telecom industry analyst Jeff Kagan told the E-Commerce Times. The prospect of a new, Democrat-led Congress taking office may have been one motivating factor that helped spur AT&T to negotiate with the FCC through the holidays "Th...