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LINUX PICKS AND PANS

SolydXK: New Kid on the Linux Block Delivers Rock-Solid Performance

The KDE edition of SolydXK includes an application that could be a big deal to converts from Microsoft Windows and those looking for a comfort zone for office staff moving to Linux. Namely, it's the Play on Linux application This application is based on Wine and emulates a vir...

GOVERNMENT IT REPORT

Federal Data Center Reductions May Not Shrink Costs

On a positive note, 60 percent of federal agency respondents to the survey reported better use of IT staff as a result of data consolidation. Another 57 percent reported reduced energy consumption, while 47 percent reported increased use of innovative and more efficient computing platforms and technologies. Nearly 40 percent reported improved IT security.

OPINION

If Microsoft Built a Car, It Would Be Like a Tesla

It hit me as I drove the Tesla last week that the Tesla is a car designed by a technology company, and it likely comes the closest to what a firm like Microsoft -- with good designers on staff -- might build. I also drove a new Mustang GT500, which is a halo car for Ford and falls closer to where I think the center of the auto industry now is. So this week, I'm going to compare the two cars from an execution standpoint and try to really answer the question: What if Microsoft built a car it expected to sell? Would it be better than what's being built in Detroit? ...

Google Takes Heat for Illegal Rx Drug Sales Online

Hood's staff declined to provide further details. No Magic Bullet...

GOVERNMENT IT REPORT

Federal Agency Demands, Competition Challenge Cloud Vendors

FedRAMP is a standardized approach to cloud security authorization and monitoring that is designed to save the government money, time and staff by eliminating redundant agency security assessments. Once a cloud provider gets FedRAMP approval, it can use that certification to meet the basic security requirements for all federal agencies. Thus the agency and the provider do not have to go through separate and repetitive security procedures in the award of individual cloud contracts...

Best Buy Clears Floor Space for New Windows Shops

The stores will range in size from 1,500 square feet to 2,200 square feet. Dedicated Microsoft specialists, many of whom already work at Best Buy locations, will staff each shop. An additional 1,200 Best Buy Microsoft-trained sales associates will scale up that workforce. E...

GOVERNMENT IT REPORT

IT Companies Back Federal Plans to Battle Patent Trolls

The PTO also will improve staff training to reduce the issuance of overly broad patents that are exploited by trolls, and it will improve the availability of materials that "downstream" end users such as retail stores can use when confronted by a patent troll lawsuit. Through...

When Mobile CRM Goes Too Far, Part 3

"Your staff are often working on the road, from home, on the go -- so having the flexibility of being able to check in to customer feeds becomes more critical to efficient business practice," said Syed Hasan, CEO of ResponseTek. Mobile is now essential for those in field ser...

Nuclear Power, Part 1: A Smaller, Safer Future

"The Union of Concerned Scientists has long been concerned about the safety and security risks of SMRs, especially if the vendors and DOE succeed in convincing the NRC to weaken regulatory requirements in areas such as plant staffing, security and emergency planning zone size," warned Ed Lyman, UCS senior scientist, in a 2012 report entitled, "Does DOE's Funding Announcement Mark the End of its Irrational Exuberance for SMRs?"...

OPINION

How’s Your Mistake Process Management?

That's why business responses to mistakes are so variable in their effectiveness, Those responses aren't based on best practices or set processes but on ad hoc responses by sales and support staff. They can be good or they can be bad -- sometimes, really bad ...

TECH TREK

Kim Dotcom: Two-Step Authentication Patent Is Mine

The chief product officer, Asian chief executive, director of global communications and a handful of other senior staff have jumped ship in recent months The company's revenues for the first four months of the year are less than two-thirds of revenues from the same period last...

TECH TREK

SAP Seeks Autistic Employees

SAP, a German software heavyweight, announced that it plans to recruit hundreds of people with autism in a quest to staff employees who "think differently." The company said it would hire 650 autistic people by 2020, which would account for about 1 percent of its multinationa...

ANALYSIS

Integration Plus Intelligence Equals Multichannel Campaign Success

Other obvious benefits include Web-based access to data wherever authorized individuals have Internet access, via desktops, tablets or smartphones, and world-class infrastructure and security without hardware or software to maintain. The reduced investment in IT staff, hardware and software matters -- especially to smaller companies in an age when capital budgets have been static or shrinking.

ANALYSIS

When Customers Get the Shaft, Companies Are the Biggest Losers

We visited several different resorts over the years, and the Sonesta became our favorite. Its staff always treated us very well. Whenever we needed anything, they were right there making sure our stay was perfect. The property itself is both gorgeous and peaceful. It recently got a fresh face, making it even better...

Teens Starting to See Facebook as Old and Creepy

"We have launched a series of Google+ Hangouts promoted on Twitter and which allow prospective students to submit questions on Twitter -- and all of our admission staff have created Twitter handles and are tweeting," he added. Bottom line -- Facebook isn't going anywhere in ...

TECH TREK

Congressional Investigation Scopes Apple’s Web of Tax Havens

Barney Jones, 34, who worked for Google from 2002 to 2006, turned over thousands of electronic documents reportedly showing that Google's London sales staff negotiated and signed contracts, but then booked the deals through Google's Dublin office. Ireland, wouldn't you know it, has a more palatable tax rate than the UK...

SPOTLIGHT ON SECURITY

Island Nation’s Web Domain Now Paradise for Spammers

May 17. Syrian Electronic Army breaches computer of the Financial Times, stealing usernames and passwords of the newspaper's staff with access to its social media accounts and posted unauthorized entries to the sites Upcoming Security Events...

EXPERT ADVICE

A New Approach for Blocking Zero-Day Threats

It requires no end user intervention and minimal IT staff involvement. This is accomplished through a sizeable network of endpoints that enable new, legitimate application states to be detected, whitelisted, and immediately pushed out to all protected endpoints via the cloud ...

EXPERT ADVICE

Criticism: A Security Chief’s Most Valuable Resource

Consider this against the broader context of IT. As most of us know well, many organizations actively take steps to understand customer satisfaction as it relates to support interactions in IT. For example, many ticketing systems automatically ask support customers to provide ratings or feedback in response to support tickets; other organizations use post-incident survey forms to determine the level of satisfaction with staff in dealing with a particular support issue. This information is used to evaluate a support team's performance: how well the support staff serviced the customer and how the customer viewed the interaction as a result. ...

PRODUCT PROFILE

InsideView Provides New Insights Into Sales Leads

That will change as chief marketing officers increasingly are held accountable for revenue, predicted Perramond. "What we do is tell the marketing and sales staff whether a prospect is a good fit or not." ...

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