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Can you describe the three principal business models used by software firms? Before you invest in a software firm, buy products from one, or decide to work for one, look at their business model ...

Two motorcycles collide, Ben Hur style, spilling four lads out across the roadway, slick with gray water. They pick themselves up, brush off their clothes, pull fenders and other peripherals back into place, then speed away. Not one harsh word is exchanged. Nor is there a single helmet among the lot of them ...

Megacities with populations larger than entire countries are changing the physical and economic landscape of the globe. Megacities have economic engines that are powering the future of the world. Megacities have larger markets than many developed countries ...

Popular style guides such as Strunk and White's 1918 classic The Elements of Style and the original 1906 Chicago Manual of Style were published before the advent of computers or e-mail. As such, their rules are not always relevant to the exigencies of e-commerce and electronic business communications ...

E-mail is like having a brilliant friend who is somewhat crazy, not well socialized, and occasionally self-destructive. They can help you. However, they can also get you into big trouble ...

The Internet revolution has had the unintended effect of decreasing the use of oral communication and increasing the importance of text -- particularly e-mails -- as the primary means of business communications. Why has e-mail become so popular? Why use e-mails instead of phone calls? ...

Anthony Mitchell, an E-Commerce Times columnist, has been involved with the Indian IT industry since 1987, specializing through InternationalStaff.net in offshore process migration, call center program management, turnkey software development, and help desk management ...

Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in telecommunications services -- particularly managed VoIP services and hosted call center technology from vendors such as Stratasoft, Five9 and TelephonyAtWork...

So you've landed a business deal. Do you know how to sign the contract and move on? Also, how should confidential data collected during an IT outsourcing project be protected? ...

Why is Pakistan the hot new offshore information technology (IT) destination? This is because of a combination of favorable economic circumstances. Just when many Western managers are finally becoming comfortable with the idea of working closely with Indian IT firms, along comes Pakistan ...

Why do almost 80 percent of e-commerce and other software development projects undertaken in the U.S. fail to be completed on time, or within budget, or to function as anticipated? What is the biggest cause of these failures? ...

A strange thing happened after Tara Bradford was "Bangalored" and her job was moved to India. She followed it and stayed ...

American businesses are usually very price sensitive. Compared to firms elsewhere in the world, American companies tend to pay close attention to performance numbers. Valuing this kind of metric often comes as a surprise to offshore service providers, particularly in cultures where personal connections may be more important than consistently meeting performance goals...

The information technology (IT) industry requires more than just competence with a few software applications or development tools. To be able to move up the career ladder and manage IT organizations effectively requires a broader range of skills than those traditionally taught to software developers or call center workers. These broader skills are more important for long-term productivity and career development than familiarity with the current version of any software language or application package...

Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in telecommunications services -- particularly managed VoIP services and hosted call center technology from vendors such as Stratasoft, Five9 and TelephonyAtWork...

The information technology (IT) industry in Pakistan faces challenges that need to be understood by everyone preparing to send or receive IT services from that country ...

Why is Pakistan the hot new offshore information technology (IT) destination? This is because of a combination of favorable economic circumstances. Just when many Western managers are finally becoming comfortable with the idea of working closely with Indian IT firms, along comes Pakistan ...

U.S. firms outsourcing software development and customer service work to firms overseas are largely doing so without regard to the environmental or labor records of those firms. This is a risky path for U.S. companies to follow, according to Trudy Heller of Executive Education for the Environment ...

Anthony Mitchell, an E-Commerce Times columnist, has been involved with the Indian IT industry since 1987, specializing through InternationalStaff.net in offshore process migration, call center program management, turnkey software development, and help desk management ...

Canadian call centers were recently estimated by U.S. law enforcement authorities to be doing US$100 million in illegal business annually in the U.S. In comparison, InternationalStaff.net estimates that South Asian call centers operating illegally are currently generating four to five times that amount in total revenues ...