Search Results

Beyond automating low-level customer service tasks so that people can handle more sophisticated customer service priorities, companies should consider whether to invest in a system that is good enough for customers to believe they are talking to a live operator or at least coming close to talking to a live person, said Jim McGregor, principal analyst at Tirias Research...

IBM is offering quantum computing as a service because it's still pretty much an experimental solution, said Jim McGregor, principal analyst at Tirias Research. This "lets IBM learn about the challenges as they crop up," he told the E-Commerce Times....

Although the complaints may dampen Pixel sales, Google will be able to absorb the blow, said Jim McGregor, principal analyst at Tirias Research. "Apple and Samsung have both had major product defects and survived," he told TechNewsWorld. "I'm sure Google will survive a produc...

"Apple is not always accepted in the enterprise environment and definitely not down into industrial applications," said Jim McGregor, principal analyst at Tirias Research "I know a couple of companies where IT managers are trying to keep Apple from coming into their shops," he...

Cloud-based tools like Commerce Connect have become important for business users, observed Jim McGregor, principal analyst at Tirias Research It's essential for these software tools to interact easily with each other, he told the E-Commerce Times.

"The real value here is the ability to assist in the rescue response and the recovery by allowing others to assist remotely," said Jim McGregor, principal analyst at Tirias Research "Think about the ability to send in vehicular or aerial drones into disaster areas, especially ...

In this age of tech industry consolidation, one has to wonder what will happen with the pace of innovation as a few large companies begin to dominate. ...

"The more networks in the Internet, the more bandwidth ... and the greater the ability to provide higher quality of service," noted Jim McGregor, principal analyst at Tirias Research Marea makes Microsoft and Facebook "less beholden to other service providers for long-haul ban...

"Large clients would prefer this level of pricing to reduce costs and improve accountability," said Jim McGregor, principal analyst at Tirias Research "When you spent triple digits or more on an IT resource," he told the E-Commerce Times, "minutes or seconds can really add up....

'They lived up to the rumors," said Jim McGregor, principal analyst at Tirias Research. The 8 and 8 Plus are simply an evolution of the current phones, and the X is now the most expensive in the world -- but not the first with a full screen or OLED, he told TechNewsWorld....

"This is interesting, because the enterprise remains a large opportunity for electronic purchases and Apple is not always welcome through traditional IT channels," noted Jim McGregor, principal analyst at Tirias Research "Many IT departments do not purchase Apple products for ...

Jim McGregor, principal analyst at Tirias Research, suggested that Musk's and others' outlooks may be more than a little hyperbolic "This is a person that is promoting the augmentation of humans through technology and the use of AI for self-driving cars," he told the E-Commerc...

Modest change can be a good thing for users, suggested Jim McGregor, principal analyst at Tirias Research "I don't think anyone wants to see a brand new version of a handset operating system," he told LinuxInsider.

The perceived difficulty in attaining business agility may be clouded by the challenge of assessing a company's performance in real time, suggested Jim McGregor, principal analyst at Tirias Research "I find it hard to believe that a company can adequately evaluate if they are ...

"You have to understand that the reasons hackers attack certain sites vary greatly," noted Jim McGregor, principal analyst at Tirias Research "Hackers are often very similar to mountain climbers -- they do it just because it's there and it's a challenge," he told TechNewsWor...

The age of connected and intelligent systems has been a subject of intense media coverage and hot debate, but the implications will be much greater than many have forecast. Most predictions paint a rather bleak picture for lower-income blue collar jobs. ...

"It makes sense for all these companies to be investing in AI for healthcare, because along with AI in transportation, AI in healthcare will change society," said Jim McGregor, principal analyst at Tirias Research With access to all the medical scans, diagnoses and feed info...

His recent remarks amount to fear mongering -- and the claims he made serve his own interests, suggested Jim McGregor, principal analyst at Tirias Research "Musk promotes autonomous vehicles but trounces on AI," he pointed out. "Autonomous vehicles are not possible without AI....

Security is something that everyone wants, but few are willing to shell out the money for it, observed Jim McGregor, principal analyst at Tirias Research "IT managers often stick with the security solutions they are familiar with and upgrade with budgetary cycles," he told Lin...

"I'm always recommending to companies to go after industrial applications first, but they never want to because they all have big dollar signs in their eyes," said Jim McGregor, principal analyst at Tirias Research. "They all want that billion-unit consumer pot of gold," he t...