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Study: Winning at E-Commerce Requires Evolved Management Style

"The problem is that developing countries don't havethe resources or skills it takes to get on theInternet," Kraemer told the E-Commerce Times. "Theyhave neither the adequate infrastructure to create thedemand for the Internet, nor the computer literacy intheir populations to use it."

Amazon Opens Online Research Store

"It's hard to say yet whether this is a good idea for Amazon, because the selling of e-documents is still in its infancy," Morningstar.com analyst David Kathman told the E-Commerce Times. "I'm sure they're doing this because they want to get their hands in every area of e-documents and e-books, which make a lot of economic sense for Amazon because they don't have to spend any money shipping the documents."

Report: Central European B2C Online Sales on Shaky Ground

Online business-to-consumer (B2C) e-commerce will continue its struggle to take hold in Central Europe, while business-to-business (B2B) e-commerce will see a much more robust growth in the region, the European branch of research firm IDC told the E-Commerce Times on Wednesday...

E-Commerce Provider Throws Lifeline to Abandoned Clients

"Some e-commerce service providers might promise a relatively seamless transition," Johnson told the E-Commerce Times. "But companies should expect to see interface changes, data changes, and the like. It shouldn't feel quite like starting from scratch, but it might be close."

The Hard-Fought Lessons of E-Commerce

Where everybody knows your name: After security issues, the one thing that appears to have some meaning to consumers is personalization and customization. Greeting customers by name and allowing them to create their own shopping experience goes a long way. Staying Alive Right now, anything that goes a long way toward advancing the growth of online merchandising is critical. Which brings us to perhaps the most important lesson we've learned so far. That is, simply, never get too comfortable. Ask venerable brick-and-mortar retailers what they've learned over the years and they are likely to talk first about the importance of diligence. Likewise, ask any failed e-tailers about their biggest mistakes, and they are likely to talk first about becoming too comfortable too fast. What do you think? Let's talk about it. Note: The opinions expressed by our columnists are their own and do not necessarily reflect the views of the E-Commerce Times or its management. ...

Egghead Outsources Its Online Auctions

AuctionWatch.com chief operating officer Dan Neary told the E-Commerce Times that he does not see anything in the new relationship yet that would attract new buyers "That's most likely a cost savings move on [Egghead's] part, and not necessarily something that will drive sales...

Report: There’s Money in Teen Web Surfers

"Very few teens purchase online," Jupiter Media Metrix analyst Jared Blank told the E-Commerce Times. "Mostly because of the credit card issue." Blank added that although adults window-shop as well, because they do have credit cards, they are more likely to purchase than teens...

I-Marketing Interview: Compaq Computer

If an ad is displayed in the right place to the right people, it can be very effective, says Bermel, who spoke recently to the E-Commerce Times about how Compaq uses the Internet to reach potential customers ...

Grab A Bargain.com Takes Aim at eBay, Half.com

While notions of David versus Goliath -- or Netscape versus Microsoft -- may be conjured by some industry observers, Grab A Bargain president and chief executive officer Peter Antunes told the E-Commerce Times that Grab A Bargain.com is confident it can coexist with, if not unseat, competitors eBay and Half.com.

The Webby Should Go to … Nobody

By now, no one needs to be told yet again what a difference a year can make for e-commerce and the Net. But a stark reminder is taking place in San Francisco on Wednesday, in the form of the Webby Awards ...

Travelocity Brings Home Marketing Deals With British Airways, Lufthansa

Forrester Research senior analyst Henry Harteveldt told the E-Commerce Times that the deals do not show a lack of faith in Opodo, jointly owned by nine major European airlines, but rather that leading airlines like British Airways and Lufthansa realize that there is no single solution to online ticket sales...

Privacy Glitches: Is Anyone Safe Online?

Reports of security glitches and inadvertent revelations of user identities on Web sites no longer carry the shock value they once did ...

Royal Ahold Wants 100 Percent of Peapod

Peapod said that it is already benefiting from the latest wave of consolidation in the sector. Peapod director of corporate communications Paula Wheeler told the E-Commerce Times that the company has registered a 50 percent spike in orders in Chicago following Webvan's shutdown, which was the only market where the two competed.

Webvan Files for Bankruptcy, Hit with Shareholder Suit

When contacted by the E-Commerce Times, Bernstein Liebhard & Lifshitz spokesperson Linda Flood said she had no comment on the case and would not identify the Webvan officers and directors named in the suit The suit seeks the recovery of damages for all investors who purchased ...

High-Tech Internet Shopping: Are You Experienced?

"The most significant innovations from a technological standpoint fall into two areas, one focusing on improving a site's experience itself, and the other the actual customer experience," Elaine Rubin, chairman of Shop.org, the online arm of the National Retail Federation, told the E-Commerce Times...

The Bottom Line on Online Shopping Bots

Like many regretful TV viewers, I missed the first season of "The Sopranos" on HBO. Not to worry, since the whole season is available for sale on videotape. I decided to use an online shopping bot to find the best price after it became clear that I was going to spend at least US$100 in a brick-and-mortar store. ...

Site Launched To Settle B2B Disputes Online

"AAA is reacting to the current e-commerce climate," AAA vice president of e-commerce Debbie Miller-Moore told the E-Commerce Times. "Even though the market appears to be slowing, more and more companies are going online. The need to resolve online disputes is growing." ...

Reports Paint Profile of an Internet Shopper

"Our research shows the online population looks more like the generalpopulation over time," InsightExpress chief operating officer Lee Smithtold the E-Commerce Times. "This is great news, because it provides anenormous opportunity for companies to reach a greater amount of consumers."

Customers Lose in Online Travel War

Succeeding in any competitive business requires a killer instinct. And it's especially true in an industry as competitive, fast-growing and increasingly crowded as online travel. ...

PayPal Gets Itself Into Hot Water

"The suit is without merit, as there was no contract with NoBidding," PayPal director of communications Vince Solitto told the E-Commerce Times. "PayPal acted entirely appropriately in all its contacts with Auxpal. Accordingly, we will contest this suit quite vigorously." In a...

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