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OPINION

Context: Customer Data’s Secret Sauce

Without context, the data that you think may identify buying behaviors may mislead you and waste your sales staff's time. I'm thinking about a time when I sent flowers to someone who worked for a sales analytics vendor. The vendor saw that I'd hit their website and clicked a...

WTO Green-Lights Antigua’s Controversial Download Site

Although it's entirely legal, Google's tax structure in the UK could certainly qualify as clever. The company has defined its UK operations and staff as a "service arm," and it uses a subsidiary in Ireland -- which has lower taxes than the UK -- to collect advertising revenue, The Guardian explained. That Irish subsidiary pays to another Irish subsidiary, which then pays a holding company in the Netherlands -- which has a tax base in Bermuda...

GOVERNMENT IT REPORT

Electronic Health Records Performance Lags Behind Potential

Provider culture: Doctors and hospitals instinctively rank patient treatment as their top priority, and often see little direct clinical impact for EHR. Health providers see IT training as somewhat of a bother, and have little tolerance for spending time on data management. "Hospital administrators express frustration about getting their staffs to get their butts into an IT training class," Kellerman said. Compounding this reluctance is the lack of evidence, to date, that EHR systems significantly result in efficiency or improved care for patients...

Call Centers Jump on the Mobile Bandwagon

"Every minute that a supervisor is sitting at a desk staring at a computer screen is a minute that they can't help their agents," said Taylor. "It helps them be more accessible to their staff." Mobile devices can even improve the communication between agents and their employer...

Zynga Gets Rid of Some of Its Dogs

"In October, prior to a disappointing Q3 earnings report, the company announced it was shutting down 13 older games as part of a cost-reduction plan, also including staff reductions and studio closures," he told the E-Commerce Times. "Typically resource and overhead cutbacks inspire investor confidence, but revenue gains are expected to follow." ...

Ouya Comes Out of the Gate Running

The developer edition is still very much a work in progress, Ouya staff said in a YouTube video of the device's unboxing. The device currently shipping does not have any games, as it is meant purely for development. Ouya is still tweaking the geometry of the triggers to opti...

OPINION

NRA vs. Gun Control: A Process Argument

Given how many guns are in market and how many are sold illegally today -- and how understaffed law enforcement is -- I doubt that strong gun controls initially will do anything but make the criminals who have guns safer. Unlike Australia, we aren't surrounded by water. Th...

EXPERT ADVICE

SMBs Can Be More Secure With Cloud, Virtualization, BYOD

In a smaller shop, this is usually out of necessity. As well all know, SMBs usually don't have the luxury of an expansive technology budget that would allow for extensive resource specialization, meaning only rarely is there budget for dedicated information security staff. Because of this, security tasks usually fall to mainline IT...

ANDROID APP REVIEW

Flipboard on a Tablet Is a Sight for Sore Eyes

Flipboard aggregates picture collections like Fotopedia, and a "staff picks" section allows customized picturecompilation -- say "the year in photos," or sports shots and so on. Worth a gander I discovered Flipboard pick Patternity, a collection of images ofpatterns found arou...

PRODUCT PROFILE

Salesforce.com Pilots Tech for Team-Building

To understand the value-add the integration offers, one first has to become acquainted with Work.com, a social performance management platform Salesforce.com introduced this fall. It provides tools around such activities as goal setting, feedback, recognition, and dialogue with sales and marketing staff...

EXPERT ADVICE

Shifting to Direct Sales Without Alienating the Channel

Analyze your technology ecosystem and its future: A direct online sales program can be a major undertaking. Engage the IT department early on to determine whether sufficient staff and budget resources exist. Work with the team to determine what vendors and technologies might be needed to supplement internal resources and sustain the effort...

TECH TREK

Pope Gives New Meaning to ‘Followers’

The papal account will now be turned over to Vatican staff, but they insist that they will channel Benedict with the account's messages. McAfee Back in the US ...

ICE Thaws Over BlackBerry 10

RIM has provided early support for its group of developers to populate the platform with apps on day one. It is likely that ICE staff and independent developers are already working on apps that will serve the agency ...

OPINION

Loyal Customers Are Not to Be Trifled With

Another example: At a business I frequent, a cadre of regular customers haslong been given a 10 percent discount at the counter. The staff knows that we'reessentially live-action "super users," the kinds of customers whom the staff can ask tohelp other customers. As we're shopping, we're actually augmenting their staff -- andthe staff knows and appreciates that...

SPOTLIGHT ON SECURITY

Cops Seek Law Requiring 2-Year SMS Storage

Businesses should not be forced to retain records solely to benefit of law enforcement, argued Hanni Fakhoury, a staff attorney with the Electronic Frontier Foundation "I understand that companies need to keep certain forms of information for periods of time," he told TechNews...

BOOK REVIEW

‘The Politics of Abundance:’ Lessons From the Last Era of Prosperity

Hundt was chairman of the Federal Communications Commission from 1993 to 1997. Levin was his chief of staff and oversaw the creation of the National Broadband Plan. He is now a fellow at the Aspen Institute Communications and Society Program The Wrong Approach...

Offensive Viral Post Defaces Tumblr Blogs

The Tumblr microblogging, social networking and online sharing site was hit on Monday by a group that harasses blogs and practices Internet trolling -- the posting of provocative or off-topic messages online. The hackers created an offensive posting that propagated itself relentlessly on Tumblr's network ...

SPOTLIGHT ON SECURITY

Bill Closing Email Privacy Loophole Clears Committee

The changes mean that "Congress is sending a strong message to the Department of Justice that our digital Fourth Amendment rights don't expire after six months," said Lee Tien, senior staff attorney at the Electronic Frontier Foundation Outdated privacy laws are not only bad f...

CR’s Cellphone Service Rankings May Help Businesses More Than Consumers

It's that time of year again: Consumer Reports has published its annual list of best cellphone carriers. Verizon is at the top, having received the most favorable scores for voice and data service quality. It also scored well for staff knowledge and resolution of issues Sprint...

PRODUCT PROFILE

Blazeloop Collects Customer Feedback on the Spot

The application offers other advantages as well, Busa continued. It can be a boost for staff when customers respond favorably -- and they do so far more often than they make negative comments. "I would say about 80 percent of the feedback users receive is positive," said Busa...

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