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FTC Panelist Advocates Online Access to Personal Info

As reported last week in the E-Commerce Times, the FTC formed the Advisory Committee on Online Access and Security to spend five months exploring the impact of privacy and security policies on both online consumers and businesses. The group is expected to present a report to the FTC with analysis of the current Internet climate and recommendations on how to implement the fair information practices of access and security online.

Internet Voice Comes to Online Customer Service

"This is a brand new service that we believe will have a big impact on both business-to-consumer (B2C) and business-to-business (B2B) e-commerce," Dataquest/GartnerGroup senior analyst Drew Kraus told the E-Commerce Times. "With e-tailers having shopping cart abandon rates above 60 percent, the technology has the potential to help close a lot of sales and to also allow e-commerce firms to substantially improve their customer service." ...

U.S. Must Stand Up To Chinese E-Commerce Restrictions

As reported in September by the E-Commerce Times, Chinese Minister of Information Industry Wu Jichuan delivered a frank message to all Western companies that had been planning to pump billions into the Communist country's Internet infrastructure. Speaking at a World Trade Org...

Dot-Coms Betting Big Bucks on Super Bowl Sunday

During the 1984 Super Bowl, Apple Computer launched the Macintosh with an ad that many advertising aficionados consider to be the best ever created. Since that time, daring companies have viewed the Super Bowl as the perfect venue at which to launch an "impact" product or service ...

Forecasters Fuel Feeding Frenzy on B2B Projections

The study reports that companies who develop B2B marketplaces -- so-called "e-market makers" -- will be a key driving force for B2B e-commerce. As previously reported in the E-Commerce Times, companies like Commerce One, Chemdex and VerticalNet have recently been highly active in creating B2B marketplaces to put buyers and sellers together.

E-tailers Rev Up for Valentine’s Day

"Father's Day, Mother's Day, Valentine's Day and Christmas are key shopping periods for us," Send.com director of marketing communications Kathryn Carroll told the E-Commerce Times. "While our demand spikes upwards during these holidays, our business model doesn't make us vulnerable to running out of inventory or not being able to deliver our products like some of the toy companies." ...

Priceline To Launch Asian Venture

The E-Commerce Times Interview In an exclusive interview last week with the E-Commerce Times, priceline.com vice-chairman and founder Jay Walker suggested that the company would announce a venture outside the United States.

E-Commerce Book Tops 1999 Amazon Business Bestseller List

In an interview with the E-Commerce Times, Seybold said that online sales of her book were twice as large as sales at brick-and-mortar stores. She added that online stores like Amazon create a "positive feedback loop that generates far more sales than brick-and-mortar stores." ...

Online Customer Service Tough To Implement

In order to see how well Ask Nike worked, an E-Commerce Times reporter went on the site to give it a test. The reporter chose the Nike iD program that allows customized shoes to be made with the buyer's name, initials or short message on the back of the shoe. After logging on...

Exclusive Interview: Priceline.com

In the following exclusive interview with Priceline.com Vice-Chairman and Founder Jay Walker, the E-Commerce Times examines the "name-your-price" model and explores the origins, attitudes and strategies of this dynamic operation. Q Which products or services are Priceline's ...

Will AOL Keep Supporting Open Internet Access?

Serious concern is already emerging over the announcement. For example, Don Tapscott, the author of such well-known books as The Paradigm Shift and The Digital Economy, told the E-Commerce Times that he is openly skeptical of the merger. "The AOL merger with Time Warner is a ...

Exclusive Interview: America Online, Patrick Gates, Vice-President of E-Commerce

In the following exclusive interview with AOL Vice President of E-Commerce Patrick Gates, conducted just days before the merger was announced, the E-Commerce Times explores the industry through the eyes of its now-undisputed standard-bearer. Q What does AOL consider to be the major e-commerce industry trends? A One of the trends that we saw was that when you talk to e-commerce players or owners of Web sites, product was way down on the value chain -- they kept talking about technology, and this and that.

Report: Women Enjoy E-Shopping Less Than Men

Many analysts explain that the online shopping disparity between men and women is due to women being later adopters of the Internet, and expect the gap to narrow with time. However, Cyber Dialogue analyst Idil Miriam Cakim told the E-Commerce Times that this latest research debunks that notion.

Listen Closely: Audio Books Will Beat eBooks

Nonetheless, I have heard from readers of the E-Commerce Times who vehemently feel that the popularity of audio books will exceed that of eBooks. "It is probably true that Generation Xers enjoy listening to a novel or self-help book in down mode," one reader wrote. "Such refl...

ShopNow.com Added To E-Commerce Times Stock Index

The E-Commerce Times has added shopping portal ShopNow.com (Nasdaq: SPNW) to its "Top 10" Stock Index, a feature that tracks the stock prices for 10 public companies that represent the e-commerce industry The E-Commerce Times Index presents a daily snapshot of how e-commerce c...

Technology Spotlight: Cybernet Systems Corp.

In this exclusive interview with the E-Commerce Times, Armando Pauker, vice president of network products for Cybernet, discusses e-commerce and the power of Linux. Q What is the background of your company and its involvement with Linux?A The company started in 1988, and its ...

New Ranking Service Shuns Leading E-tailers

Customer service portal Feedback Direct joined the ratings game this week by launching the Feedback 50 online companies with the best customer service operations ...

The Feds Are Coming, The Feds Are Coming!

In the last week alone, the E-Commerce Times has run across four different issues that will involve some type of government regulation: Taxation, prescription drug regulation, potential FTC sanctions for violating mail order rules, and online insurance sales regulation. ...

Sports Franchises Fight Back Against Cyber-Squatting

CAPS also accused Jeff Burgar -- whom they say operates flairmail.com -- of having been sued previously for cyber-squatting a corporate name for use in a pornographic site. Flairmail.com did not respond to written questions Tuesday from the E-Commerce Times, and the company's Web site does not list contact telephone numbers or addresses.

$40M Jet Sale Reportedly E-Commerce Record

Gulfstream spokesman Keith Mordoff told the E-Commerce Times that the company conducted extensive research before concluding that the sale of the Gulfstream V jet to Mark Cuban, a Yahoo! Vice President and the co-founder of Broadcast.com, was indeed the largest Internet transaction ever.

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