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"There's no margin for error when it comes to customer loyalty on the Web, so each of our partners underwent a rigorous best-of-breed vetting process," Office.com senior vice president and general manager Jeffrey Cutler told the E-Commerce Times. Office.com also employs a tea...

"More and more buyers are investing in the Internet to gain the savings," said Steve Bowen, General Manager of Grainger Consulting Services. In an interview with the E-Commerce Times, Bowen added that "Big manufacturers can achieve greater efficiency in procurement by buying from fewer suppliers over the Internet." ...

"E-commerce's dirty little secret was the use of call centers to field questions from customers," said David Hsieh, founder and CEO of FaceTime Communications. In an interview with the E-Commerce Times, Hsieh added that, for the most part, the prospect of customer interaction has been largely ignored. "For a long time, people in the industry were reticent to talk about these issues, but now that the industry has matured, customer support is getting the critical attention it deserves." ...

Akamai Technologies spokesman Jeff Young told the E-Commerce Times that the company could not comment on the size of Microsoft's equity return because the company filed for an initial public offering with the SEC last month and is in the quiet period. ...

IBM will now essentially serve as Dell's inside sales rep, recommending an endless array of highly-profitable integrated offerings to many of the biggest IT consumers in the world. According to E-Commerce Times industry analyst David Geller, "It will be interesting to see how the inevitable conflict-of-interest plays out between selling IBM's own hardware solutions and those of Dell. True, in the past, it was announced that Dell would integrate IBM components into the computer systems it sells, but IBM still represents major competition for Dell in many product segments." ...

In an interview with the E-Commerce Times, FairMarket CEO Scott Randall declined to talk about specific deals that FairMarket cut with different portals, but did say that the company typically charges a $10,000 (US$) monthly fee for auction hosting. In addition, he added that FairMarket also receives a cut of the every sale made -- which can range from 1 to 3 percent.

Andrea Wilson, First Atlantic Commerce VP and Director of Electronic Commerce, told the E-Commerce Times that she believes the offshore industry will grow by leaps and bounds as regulators in the U.S. and Europe impose stringent restrictions on e-commerce. "Offshore e-commerc...

Lycos spokeswoman Michelle Perry told the E-Commerce Times that the company has to determine the other four markets. In addition to the standard portal features, each site will come equipped with local content in the principal language of the local market. The terms of the ag...

"Anyone who wants to compete must have a value-added product," Campbell told the E-Commerce Times, in an exclusive interview yesterday. This is a concept Campbell focused on three years ago when he first decided to create a service for small to medium online merchants that no...

The EU announcement builds on an e-commerce regulatory proposal drafted in May by its civil service and executive branch, the European Commission, as reported in the E-Commerce Times. In part recapitulating its earlier stance, the EU endorsed a spam "opt-out" registry, allowing consumers to indicate whether or not they choose to receive the controversial junk e-mail transmissions.

The e-smith server and gateway -- which is designed to provide small and medium-sized businesses with Web hosting services -- features an Apache Web server and the latest version of the Red Hat Linux distribution. E-smith spokesperson Kim Morrison told the E-Commerce Times that the product "offers all of the benefits -- such as scalability, reliability, functionality and performance -- that come with Linux, adding incredible ease-of-use." ...

"Many enterprises, for the last year or so, have been mired down in their year 2000 initiatives," said Bob Heard, senior vice president of marketing and business development for Entrust, in an E-Commerce Times interview. As enterprises conclude Y2K preparations, continued Heard, online security initiatives will move to "the top of the list" with regard to business investment priorities.

Financial considerations were not disclosed, but some observers believe that BVIG has agreed to pay toysmart.com $20 million (US$) and will provide an additional $25 million in marketing support. Additionally, a toysmart.com spokesman confirmed with the E-Commerce Times that BVIG will take three of the five board seats of the Waltham, Massachusetts-based online toy retailer.

Dell apparently plans to keep its customers in the loop. Dell Spokesperson Bryant Hilton told the E-Commerce Times, "We made those changes based on what we heard back from our customers, and we'll continue to evolve the site going forward." ...

The next standard move on the Internet fast-track is to go public, but a spokesman told the E-Commerce Times Wednesday that Akamai could not comment on whether it was preparing for an initial public offering. In June, after months of trials, the company announced that it had ...

The next standard move on the Internet fast-track is to go public, but a spokesman told the E-Commerce Times Wednesday that Akamai could not comment on whether it was preparing for an initial public offering. In June, after months of trials, the company announced that it had ...

A Federal Communication Commission spokeswoman confirmed with the E-Commerce Times that the agency had also filed an amicus brief, which said that a hands-off policy on government regulation of the Internet would best serve consumers. Excite@Home's court filing warned that th...

The new system is expected to be in place by the middle of next year, an IATA spokeswoman told the E-Commerce Times. When it is installed, the number of airlines offering electronic ticketing around the globe should increase dramatically. "Many of our members are only offerin...

"WebTrends Security Analyzer can help organizations protect against vulnerabilities like this one by acting as a security consultant in a box," commented Robert Finlay, WebTrends product manager, in an E-Commerce Times Interview. "It helps customers detect insecurities and describes how the system can be hardened against security threats." ...

"It was clearly the most sensible move for us to look at bolstering our offerings and providing our clients with a more robust global vision," Berg told the E-Commerce Times. "The region does not have exact parity with the United States in terms of adoption and user rates, but it's fairly close and a very sophisticated market." ...