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Consumers are clearly intrigued by Google+. Following closely on their heels are companies, eager to tap what looks to be the next big trend in social media. ...

With the weather barely permitting, the U.S. space exploration program reached another milestone on Friday: Atlantis blasted off from NASA's Kennedy Space Center on what will be the final space shuttle mission. ...

Comcast, Cablevision, Verizon, AT&T and Time Warner Cable have promised to be more proactive in alerting possible copyright violators using their networks in a voluntary agreement with the music and film industries. ...

A year or so after it rolled out v.7.0, Sage CRM has updated its application with social media functionality, more interactivity, and tighter integration with email marketing, including a subscription-based service for managing email marketing campaigns. ...

There was much speculation leading up to Facebook's product rollout announcement on Wednesday -- and for once, it was right on the money. Facebook announced it will be integrating the popular video chat service Skype into its social network, with the rollout taking place over the next several weeks ...

Microsoft has forged a deal with Baidu, China's largest search engine, to provide search functionality in English. The deal comes a year and a half after Google exited China's search market with much fanfare, announcing it could no longer stomach the censorship the government applied. ...

CDC Software's Pivotal CRM Customer Service and Support has launched, with major changes to the application's integration with social media and email, and more configuration options. ...

Nielsen's latest statistics on smartphone sales in the U.S. are more than a little eye-catching. They suggest that an important tipping point is on the horizon: The majority of mobile phone users will soon own smartphones, as opposed to feature phones. ...

Imagine a customer service agent who can do virtually no wrong. She typically answers questions in about three seconds, with an astonishing 94 percent accuracy rate. ...

Several weeks after the Sony PlayStation Network was brought to its knees by a massive security breach, the company has decided to clean house with an executive reshuffling. ...

Not even 24 hours had passed following Google's sneak preview of its new social networking initiative -- Google+ -- before the grumbling began. ...

French search company 1plusV has stepped up its battle with Google over how its algorithms rank sites, filing suit against the search engine giant in the French Commercial Court. It is seeking US$423 million in damages from business it claims it lost due to alleged antitrust practices by Google. ...

Google Executive Chairman Eric Schmidt foresees more troublesome days ahead between the search engine giant and the governments of the world. Censorship is on the rise around the globe, he said Monday, at a Dublin summit on militant violence that was organized by Google, according to press reports. ...

LoopFuse has updated its marketing automation application with functionality that includes new integration for Web form hosting through the popular Wufoo, as well as more support for global users and tighter integration between the inbound marketing features and the CRM app. ...

Two events in the CRM industry this week are shining a spotlight on a broad and sometimes nebulously defined space. First, Oracle announced its agreement to acquire FatWire, a provider of Web experience management software. Second, Adobe rolled out its Digital Enterprise Platform for Customer Experience Management. ...

One way or another, change is clearly coming for the online television website Hulu. Either it will be acquired by Yahoo, or it will put itself out on the market to be snapped up by another deep-pocketed company. ...

The Federal Communications Commission has declared war on the practice of telecom carriers surreptitiously nickel-and-diming their customers through a practice called "cramming." ...

Amazon's self-publishing e-book platform appears to be overrun by spam or low-quality e-books, according to an analysis of the ecosystem by Reuters. ...

Listrak has incorporated new features into its email marketing platform that give its users analytic and behavioral targeting capabilities. It also has brought more oomph to its shopping cart abandonment dashboard by developing more granular metrics for it. ...

This week, Take-Two subsidiary2K Games and independent developer Gearbox Software debuted "Duke Nukem Forever" for the Xbox 360, PlayStation 3 and PC. ...