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As more consumers and businesses turn to the Internet not just forinformation, but as a way to run their daily errands, the need for moresophisticated customer service grows unabated. The old one-two punch ofcall-center representatives and an online Frequently Asked Questions(FAQ) page does not satisfy customers who are increasinglytech-savvy and information hungry...

Veritas announced Tuesday that it has extended support of its storage management and clustering products to the Intel Itanium 2 platform on Red Hat Linux 3.0 ...

Microsoft vowed Tuesday to appeal the recent European Union antitrust ruling that orders the company to modify its business practices, make product changes and pay a hefty fine. On Monday, the company delivered an application to annul the EU's decision to the European Court of Justice ...

In the midst of Oracle's trial to defend its takeover bid for PeopleSoft, Oracle will disclose merger talks between SAP and Microsoft ...

Microsoft has announced that it will ask a European court to suspend parts of the European Commission's March 24th ruling, which ordered the company to change its business practices and pay a fine of US$612 million ...

A virus that was first seen on May 22nd has been worming its way across the Internet, stealing personal information in the process. Dubbed "Korgo," the worm exploits the same vulnerabilities and spreads in the same way as the Sasser worm that caused havoc last month. ...

Social networking pioneer online service Friendster has tapped former NBC entertainment president Scott Sassa as its CEO, replacing interim CEO Tim Koogle. ...

When Mel Karmazin on Tuesday announced that he had resigned his position as president of Viacom, the media giant responded by appointing Tom Freston and Leslie Moonves as co-presidents and co-chief operating officers, effective immediately. The two new appointees were Viacom's two most influential division heads: Freston was CEO of MTV Networks, and Moonves was CEO of CBS Television...

The Chinese government is establishing a committee that will review online games and censor them if it finds questionable content. The review will take place before the games are made available, so subscriptions will never be sold if the committee does not render approval ...

Symantec has reported it has analyzed a virus capable of attacking 64-bit Windows files. The virus, W64.Rugrat.3344, is the first known threat to 64-bit systems ...

Yahoo has announced it will add a feature to its Web browser toolbar that allows users to easily remove spyware programs from their computers. ...

At its eWorld customer conference Tuesday, BEA Systems introduced new products and services that support Liquid Computing, an initiative that builds on a Service-Oriented Architecture (SOA) foundation. ...

At its TechEd conference Monday, Microsoft announced several tools and technologies aimed at developers and other IT professionals. During the keynote speech, CEO Steve Ballmer stressed that these advances in enterprise tools are part of the company's push to give customers better security and IT productivity options ...

On the heels of last week's revelation of a potential security breach in the form of a code leak, Cisco Systems on Tuesday is expected to unveil a new high-end router for large telecommunications carriers. Code-named HFR (Huge Fast Router), the product will be part of an event to mark the company's 20-year anniversary ...

As part of its legal wrangling with The SCO Group, IBM has filed a motion for summary judgment in an attempt to remove copyright claims from the multibillion-dollar lawsuit ...

Thanks to eBay and its competitors, online auctions have become a common way for individuals and companies to sell goods. More recently, nonprofit organizations have begun to see the light as well, supplementing their fundraising efforts by auctioning big-ticket items and services online ...

PeopleSoft today announced the release of Enterprise CRM 8.9, which the company calls the most significant release in its history. The release includes usability enhancements, analytics and new products in the areas of customer portfolio management and partner relationship management ...

SAP's Sapphire user conference in New Orleans kicked off last week with a keynote by SAP chief executive Henning Kagermann, who called for more efforts to streamline the company's applications and bolster Web services adoption ...

Phishing -- a tactic in which fraudulent email directs users to a malicious Web site that masquerades as a site belonging to a legitimate company, such as a credit card firm or bank, while stealing users' personal data -- is unquestionably on the rise. A recent Gartner report noted that in the past year, approximately 57 million adults received a phishing e-mail. Worse, 11 million of those recipients clicked on the links in that e-mail...

The United States has set its sights on becoming the country with the fastest supercomputer. The Department of Energy's Oak Ridge National Laboratory (ORNL) announced it has been chosen to lead a partnership with the goal of building the most powerful supercomputer by 2007. The Department of Energy awarded the lab a US$25 million contract for the effort...