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As an Internet marketing tactic, retargeting has never quite reached its stride. However, updated technology, changing market dynamics and new offerings by vendors -- especially Google's entrance into the space -- is changing that ...

As an Internet marketing tactic, retargeting has never quite reached its stride. However, updated technology, changing market dynamics and new offerings by vendors -- especially Google's entrance into the space -- is changing that ...

Apparently years of complaints by consumers about long wait periods for service providers have gone unheeded: The standard three-to-five hour appointment period for in-home visits by cable companies, utilities and repairpersons is still very much in force, a new survey found ...

The Supreme Court heard arguments Tuesday in AT&T v. Concepcion -- a case that could decide whether the arbitration clauses companies routinely insert in sales contracts can ban class actions ...

SugarCRM has released an upgrade to Sugar 6, expanding its CRM suite with new features that will build up its social bona fides. ...

Shoutlet, which last year launched an app designed to help companies manage their social media operations, has expanded its feature set to include CRM functionality. ...

The U.S. Supreme Court heard oral arguments Tuesday in Schwarzenegger v. Entertainment Merchants Association -- a case stemming from a 2005 law passed in California that forbids the sale or rental of violent video games to minors. ...

Google has filed a federal suit against the U.S. Department of the Interior, alleging that the agency inappropriately favored Microsoft as it crafted the requirements for a messaging platform it wanted to procure ...

Facebook has introduced another new product to keep its 500 million user base engaged -- Friendship Pages, a new element to a Facebook page that displays content and connections shared between two friends. The page may contain photos in which they've both been tagged, wall posts, comments exchanged, events to which they've both RSVP'd, mutual friends and mutual "likes."

Swix has enhanced its original application, Swix Analytics -- a dashboard that tracks ad campaigns and subsequent user engagement across 20 social media communities -- with a new product that tracks the returns those campaigns are delivering. ...

Dismayed by the prospect of Google acquiring a key service provider in the travel industry, online traveler providers have banded together to formalize their opposition to the deal. ...

Adobe has released version 2.5 of Adobe LiveCycle Enterprise Suite, which delivers more interactivity, as well as three new solution accelerators and a batch of new mobility features. ...

Venture capital group Kleiner Perkins Caufield & Byers has launched a US$250 million fund aimed specifically at startups that are developing social applications and services. Other investors in the "sFund," as it's called, include Facebook, Amazon, Zynga, Comcast and Liberty Media ...

At the beginning of July, MicroStrategy rolled out MicroStrategy Mobile -- a platform designed to allow companies to extend their on-premise business intelligence application to the mobile environment ...

IBM is continuing its steady march to build out its cloud computing bona fides, this time with the rollout of new security offerings and an expansion of its cloud-based development tools with an emphasis on Windows ...

One almost has to pity Facebook. Less than a month after it rolled out user enhancements that were lauded even by privacy advocates, it is back in the doghouse, facing a class action lawsuit and testy inquiries from two members of Congress ...

Global corporate spending on IT is entering a new cycle, characterized by lackluster or modest growth and, at the same time, new opportunities with new technologies. So said research firm Gartner at its annual Symposium/ITxpo, held this week in Orlando, Fla. ...

Aplicor has unveiled Cloud Suite 7.0, a beta version of an integrated CRM and ERP offering ...

Bantam Live principal John Rourkeremembers well one of the first glimpses the tech industry got of what was possible with real-time activity streams for the corporate environment. He was sharing the stage with a Salesforce.com executive at an industry event focusing on that subject in 2009. They weren't talking about Salesforce.com's now popular Chatter networking application, though. Rather, the center of attention was Bantam Live -- a social CRM and collaboration app whose backbone is its activity feed.

Microsoft announced a new price point for Microsoft Dynamics CRM Online 2011 at Convergence 2010 Europe, which kicked off Thursday in London. When it is generally released at the beginning of next year, it will be available for US$34 per user, per month, for the first 12 months of service ...