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Among those working on the Pink project are staff who joined Microsoft when it acquired Danger in 2008. Danger used to make the T-Mobile Sidekick, and the new devices are rumored to look very much like the Sidekicks. They may be a stopgap measure designed to maintain Microsoft's presence in the smartphone market until Windows Phone 7 handsets become available toward the end of this year...

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool.Part 3 provides some guidance on preparing for contract negotiations.Part 4 tackles the all-important step of embarking on an implementation.Part 5 considers how to rescue a project at risk of failure.Part 6 suggests some effective ways to get your sales staff enthusiastic about CRM.Part 7 explores the pros and cons of entrusting system maintenance to the cloud...

The pressure to increase staff productivity correlates with prior Aberdeen research that increased mobility results in increased productivity, while the demand for improved WLAN performance illustrates an increasing reliance on the WLAN as core network infrastructure versus simply a "network of convenience."

To a certain extent, Heide is correct. The city admin staff of tomorrow may not need to remember exactly which form needs to be filled in for any particular issue because they'll be able to call them up by just keying in a keyword or two. They won't have to worry about the process, either -- that will be handled by the automated workflow.

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool.Part 3 provides some guidance on preparing for contract negotiations.Part 4 tackles the all-important step of embarking on an implementation.Part 5 considers how to rescue a project at risk of failure.Part 6 suggests some effective ways to get your sales staff enthusiastic about CRM...

Conversely, if your staff is really ready to do some serious data crunching, too basic a CRM solution will provide only a partial solution for your needs 3. Getting Geeked Up Over Features...

The delayed upgrades will occur over the next year. These plans to fund delayed projects are also bringing returned business to third-party vendors. Job seekers as well are finding renewed opportunities from companies eager to take on more staffers to carry out the upgrades. These new positions range from outright new hires, contract-to-hire, and project consultants...

"It's a quandary," Craig Klein, president and CEO of SalesNexus, told CRM Buyer. If the sales staff is reluctant to use the new system, it will be very difficult to get it off the ground Salespeople can be tough to convince, Sheryl Kingstone, director of the enterprise rese...

There will need to be active promotion of Palm's handsets by the sales staff, as well as a focused marketing effort, in order for this distribution deal to make a meaningful difference to the company, Azita Arvani of the Arvani Group, told the E-Commerce Times. Back in the Da...

There will need to be active promotion of Palm's handsets by the sales staff, as well as a focused marketing effort, in order for this distribution deal to make a meaningful difference to the company, Azita Arvani of the Arvani Group, told the E-Commerce Times. Back in the Da...

There will need to be active promotion of Palm's handsets by the sales staff, as well as a focused marketing effort, in order for this distribution deal to make a meaningful difference to the company, Azita Arvani of the Arvani Group, told the E-Commerce Times. Back in the Da...

To help negotiate this rough terrain, a companion bill -- Senate Bill 778 -- provides for appointment of a "National Cybersecurity Advisor." That official would have responsibility to grease the wheels of public-private collaboration. The advisor also would oversee funding for research in cybersecurity and building a larger staff of cybersecurity specialists...

Also, there are high level ex-Siebel staffers at both firms, she noted. "It will be interesting to see how they will collaborate to bring new products to market." There are a number of interesting possibilities that could emerge from the acquisition, said James Taylor, a blog...

The employees of the small business should also be taken into account, she noted. Try to identify how the CRM system can be easier to use and better serve the staff Time to Start Over...

Customers are increasingly taking their service questions to their peers first instead of to the companies that produced the products. In a great many cases, the aggregated audience of customers has more experience and more expertise than even the company with its own product and service -- not because the company is lax in any way, but because users form an enormous testing group, so to speak, and encounter real-world scenarios that a company's staff could never dream up...

Enterprise IT staff can block access to Port 7777, which the backdoor opens ...

Taking On More Staff The FBI has cybersquads in each of its 56 fields nationwide, and more than 1,000 specially trained agents, analysts and digital forensic examiners who run complex undercover operations, share intelligence with partners in law enforcement and intelligence, ...

While CRM is often seen as a remedial tool -- it cleans up disorganized data, it allows disparate people to communicate about sales and marketing, it gives you a better view of the customer when service issues arise -- it can and should be more than that. It should also amplify the positive traits that already exist within your company, and tap into ideas your staff has had that were never really possible before.

The DHS is seeking to recruit skilled staff from the private sector, Napolitano announced, and she asked attendees at the show who work in the computer security field to make their products more secure and reliable The department is also working on various technological projec...

Part of reaching out is working with the National Economic Council, Schmidt said. Another part is having the national security staff, which consists of representatives from various government agencies and departments, pull together a holistic picture of how the economy and cybersecurity are intertwined...