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OPINION

Free Flow of Internet Traffic Requires Sensible Road Rules

The Commission has professional staff with subject matter expertise. The Commission's wireless and wireline bureau contains expert economists and legal talent who will help draw a rule for Net neutrality that is based on the available evidence and drawn as narrowly as possible. This helps ensure an approach that will be consistent with both the needs of consumer choice and entrepreneurial innovation...

CRM for the Small Biz: Turning Agony Into Ecstasy

Ongoing training will ensure that everyone is up to speed, and it's a good opportunity to train new hires, Schneider added. Offering a refresher course every six months may be helpful, especially as new versions of the product are released. It also provides an opportunity for staff members to share best practices...

EXPERT ADVICE

Keeping Your Secrets Safe in a World Gone Social

Making sure that the networks themselves are safe requires the use of various monitoring and management solutions, and a fairly competent IS staff -- nothing new here, and some of the larger providers actually have above-average security operations. Still, keeping the end-us...

OPINION

How to Solve the Net Neutrality Issue

Anyone who has followed how well the FCC "managed competition" in telecommunications gasps with horror at the thought that a similar fate might await the Net. Indeed, even the left-leaning Electronic Frontier Foundation is worried about the FCC's move toward Net neutrality regulations since, as EFF staff attorney Corynne McSherry correctly argues, "experience shows that the FCC is particularly vulnerable to regulatory capture and has a history of ignoring grassroots public opinion." ...

Drupal Takes Up Residency in the White House

Before the new technology was implemented, the White House team had been using a system inherited from the George W. Bush administration. However, that older, proprietary technology wasn't up to the plans Obama's staff had for the site, the AP reported "We're excited to see wh...

IBM, Canonical Put Windows 7 in Their Crosshairs

IBM developed the package based on client feedback and surveys, including a commissioned study conducted by IT analyst firm Freeform Dynamics, which showed that Linux desktops are easier to implement than IT staff expect if they target the right groups of users. "Instead of p...

EXPERT ADVICE

Why It Pays to Second-Guess Your Technology Assumptions

The security issues here should be obvious, but we can't fault folks for wanting to conduct business over email. It's ubiquitous, stable, reliable. It's also asynchronous -- it lets us ask questions or assign work to folks that aren't in the office or that might be busy doing something else. Most importantly, everyone already knows how to use it, so, it's no wonder that our staff would pick it up and want to integrate it into their workflow...

Ridding the Web of the XSS Scourge

The key to solving the XSS vulnerability issues restswith IT staff at enterprises, said Sutton. All that most companies do for security is provide workers with desktop antivirus programs and URL filtering viathe corporate network "Neither one protects from XSS vulnerabilities....

OPINION

Windows 7 and What Comes After the PC

In the past, I've pointed out that for once, Microsoft is willing to staff and fund marketing and is even trying something unique in terms of a TV show that's based on product placement. I'd typically say it's executing at Apple levels, but with the problems that have plagued Leopard (Leoptard) and Snow Leopard (shouldn't that be Snow Leoptard?) it's arguable that in many ways, Microsoft is executing better than Apple is -- at least with Windows 7. ...

OPINION

Putting a Price on Historic Footage

So here I am, reliving America's past and my not-so-recent past, thanks to old and new media. And I think: Every local TV station has to have something valuable in their vaults, much like the Dallas-Fort Worth outlets do with their Kennedy footage. Also, any radio station with a legacy worth talking about has to have old audio worth saving from the ravages of time; not just how their news staffs covered major events, but also archives of much-loved DJs and maybe some in-studio performances by famous bands and singers...

EXPERT ADVICE

CRM + BPM: Raising the Customer Experience Bar

This means that the customer's experience can vary greatly depending on the manual processes and efficiency of the staff at any given organization. Why can't the industry evolve to a point where service is personal, quick, and also cost-efficient to deliver the best customer experience? ...

EXPERT ADVICE

Is the Internet Falling Apart?

Proper multi-tier design of Web applications allows for flexibility in adding capacity as traffic increases and gives the operations staff greater control over load distribution during scheduled maintenance or when other infrastructure issues arise. It is very common for Web applications to start out with monolithic designs that are easy to set up but difficult to grow. ...

EXCLUSIVE INTERVIEW

Privacy in the Public Cloud: Q&A With Terremark Exec Jason Lochhead

Meanwhile, enterprises are trying to come to grips with cloud computing. While they can slash capital expenses and operating expenses -- paying only for the infrastructure they need as and when they need it, no longer requiring IT staff to service the hardware and software -- they also run the risk of putting sensitive corporate data on public clouds...

EXPERT ADVICE

Employee-Customer-Employee: Closing the Feedback Loop

Organizations with the most loyal customers not only measure and monitor employee interactions with customers, but also share that feedback with employees. This creates a closed-feedback loop that allows customer-facing staff members to understand the impact of their interactions on customers, enabling them to improve those interactions over time. ...

PC Gamers: A Dying Breed?

"Muzzy Lane, for instance, is staffed with a talented team of developers who are enthusiastic about games," said McCool. "We play them on the PC, but we also own and enjoy console games. We also view games based on our platform as another type of console." The hard-core gamers...

The Cutting Edge of Law Enforcement Technologies

"We want to know what crime is happening where and when is it happening, so we can apply that analytical information to our frontline people to give them a head start in where they can be to catch the bad guys," John Warden, staff sergeant and BI team lead, Edmonton Police Service, told TechNewsWorld...

OPINION

Nvidia Imagines Computing’s Next Age

However, now they can edit in real-time, and the technical staff has to relearn how to be creative and take risks -- because now they can. If you can correct mistakes in real-time, there is no reason to be overly cautious. In addition, the cost of the technology is dropping down to the point where, once again, the technology that only large companies could afford can be enjoyed by individuals. This could, and should, result in some great films from storytellers who wouldn't have been able to bring their ideas to market otherwise. ...

EXPERT ADVICE

Management From Afar: Coaching a Team of Remote Workers

In our global economy, where outsourcing is common and the Internet makes it possible to work from almost any location under the sun, it's not unusual for a company to find itself in the position of having a large portion of its staff in various locations outside the main offices.

THIS WEEK IN TECH

ICANN Cuts the Apron Strings

That response earned the praise of Lon Safko, a social media consultant and coauthor of The Social Media Bible. With so many millions of users posting everything on their minds at all hours, you can't possibly have staffers reviewing every single comment and chirp to decide whether it's legal or not. It's also worth noting that users quickly brought the poll to the attention of authorities and Facebook management, so there is some self-policing being done out there. As Safko told us, "Sometimes social media brings out the best in people, sometimes it's the worst, and sometimes it brings out the stupid."

Should a Small Business Watch the Clock?

However, once a business starts to reach about 30 staff members, time reporting helps them understand costs, improve efficiency, and focus on the right areas, Journyx CEO Curt Finch told CRM Buyer. It helps them track how much is spent on each customer and decide which ones are more profitable...

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