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Federal, state and local government agencies have also been relying on government contractors for decades to build, manage and staff various aspects of their IT operations for years. CSC, EDS and countless other outsourcers built the bulk of their businesses in the public sector...

Appointments can certainly help alleviate the worst of the peaks and valleys. So a business that implements appointments side-by-side with walk-in service may actually see an improvement on the walk-in side too because the staff will be better able to fit in an occasional walk-in. More importantly, if a sizable portion of your customers expect to walk in and begin with no waiting at all, then a business that keeps people waiting even a little is risking its profit margins without even realizing it...

Organizations have very clear gaps in network visibility due to the limitations of current network-monitoring technologies. Since NetWitness is based upon full packet capture and session analysis, the technology sees and records everything and can provide the kind of detailed content and context to network actions and behaviors that let security operations staff work faster, smarter and with more certainty. That's why over 60 percent of the federal government has implemented NetWitness...

Alfresco, as an example, has strong funding and is staffed by formerbig wigs from Documentum, Business Objects and Interwoven. Nuxeo, fromFrance, has also done well with open source in this market, thoughon a more more low-key level. They have exploited France's penchant for all thingsopen source and used that as a bridge, expanding first into the UK andnow the U.S., explained Pelz-Sharpe...

But military officials are also mindful that you have to maintain sanity in the ranks. Communicating with home is important, and social networking is just the way people communicate now. Navy Admiral Mike Mullen, the chairman of the Joint Chiefs of Staff, recently tweeted the following: "Obviously, we need to find the right balance between security and transparency. We are working on that. But am I still going to tweet? You bet."

Suppose each town had to create and maintain its own driver's license authority before issuing driver's licenses. It would certainly be expensive; without a large number of employees, there would be no economy of scale. Small and medium-sized businesses rarely have enough full-time IT staff to effectively perform all the security measures necessary to manage a certificate authority. Even in larger businesses, IT people take on many roles, which means that certificate authority management tasks often can get done only at the expense of other equally important business computing needs...

Take the case of Sage. "Our beta testers are using our online community platform to provide feedback on upcoming releases," said Kim Josephs, director of online communities. "We used to collect feedback on a weekly basis. Now it's pretty much immediate. The discussion boards are closely monitored, and testers can engage directly with our engineering and product management staff." ...

On Tuesday, Navy Adm. Mike Mullen, the chairman of the Joint Chiefs of Staff, posted a message to his Twitter account suggesting he would be loath to let go of a tool that enables him to easily and quickly communicate with the public and service members "Obviously, we need to ...

Barnaby Jack, a staff security researcher, was scheduled to give the talk "Jackpotting Automated Teller Machines," at Black Hat and Defcon "As word spread that Jack would be disclosing vulnerabilities using a real ATM during his demonstration, one unnamed ATM vendor got nervou...

Thus, IT management's evergreen goals of maintaining high service levels, reducing infrastructure costs and increasing IT staff productivity -- all well in place before virtualization -- are even more important in today's data center. IT must not only justify the business case for virtualization implementation but also ensure that when a company becomes virtualized, its business-critical applications will run at a level of service that is as good or better than before...

Keep in mind, you will be hiring staff who may have never traveled internationally, let alone speak a second language. Be sure to hire those who are excited by the prospects of "going global" from their small town. You simply can't have team members interacting with international customers who will make unknowing cultural gaffes or who will act as though it's their first rodeo.

And that's the way it is with the death of Walter Cronkite. His passing gives people a chance to compare television news back in Cronkite's heyday with the roaring echo chamber that is the 21st century, 24/7 media universe. Then, the news was the star, not the newsman (or newswoman). The information choices were fewer. Now, the glut of alternatives is staffed by both professional journalists and citizens, and it provides content for all voices in the political choir, including those who aren't as taken with Cronkite's legacy as others.

The E-Commerce Times spoke with Bryne about the tech improvements Overstock.com is making -- and would like to make -- when the industry and his own development staff are ready ...

The E-Commerce Times spoke with Bryne about the tech improvements Overstock.com is making -- and would like to make -- when the industry and his own development staff are ready ...

The E-Commerce Times spoke with Bryne about the tech improvements Overstock.com is making -- and would like to make -- when the industry and his own development staff are ready ...

Closely related to this challenge is the need to improve sales productivity. Fifty-three percent of respondents believe that increasing the number of prospects or leads identified as opportunities in the sales pipeline is also a top-two business challenge. Naturally, in any selling environment, and particularly during a slumping economy, the need to increase the productivity and effectiveness of the sales staff is a concern for organizations.

While promises of cost-savings and lower carbon footprints are highly touted by media and vendors alike, the greatest benefit of SaaS is its ability to liberate corporate IT staffs from routine maintenance and licensing activities in favor of technology initiatives that improve business processes...

Other recommendations include revamping job classifications for cybersecurity functions in government; the establishment of certification requirements to meet the new standards; and funding from Congress to train cybersecurity staff "This is about taking some very good practic...

So does it make sense for small businesses to hire a full-time IT staffer or outsource their IT needs? That depends. Weighing the pros and cons in both scenarios can help determine which option is likely to best serve small businesses. In-House IT Support: Pros...

For example, in an office context, you have some assurance about how employees access data. You know, for example, that they're located inside a building with locks on the doors that's closed off at night. You know that the file systems where they store data are protected. You know that the network they're using to access data is (mostly) trustworthy. In an office context, you can be pretty certain that the computing devices your staff use are owned by your firm and managed by your technology staff. ...