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Not many, actually. We have always maintained strong cost controls. But now we are increasing our headcounts across the board. We've increased our staff by 25 percent this year and expect to grow it by another 50 percent between now and the end of the year. CRM Buyer: How ca...

The ideal way most organizations would like to communicate with customers would be through its "best" sales or support staff. Virtual agent technology makes it easier to emulate those team members because you are in control of provided responses. The technology never strays ...

For all but the most robust internal Web analytics teams, this will probably mean bringing in some outside expertise. I can tell you from personal experience that the level of success attained by middling Web analytics efforts that don't spend on expertise is paltry compared to the broad, predictable success achieved by those who either have the time and money to invest in a sophisticated, continually up-trained internal Web analytics staff, or who invest in outside expertise to supercharge their analytics efforts...

Facebook's criticism of CIPPIC's complaints is a dramatic misrepresentation, according to Tamir Israel, a lawyer on staff with CIPPIC "A lot of things changed along the way while the investigation proceeded, and some of the points that were accurate in the complaint had change...

Launched in late May, Bing has made some headway in the market. Promoting the site has involved a pricey TV and online ad campaign, as well as a Facebook page and a staff that scours Twitter for references to Bing. Bing ads are ubiquitous on the Web, even popping up on the sites of competitors Google and Yahoo...

In the last decade, cost-saving measures usually required a substantial investment as extra workers were hired to set up new processes, and long implementation lead times failed to deliver immediate savings. However, today's automation software breaks the rules, It requires no programming or scripting, offers point-and-click capabilities that existing IT staff can learn in hours, and it's surprisingly cheap, starting as low as US$500. Automation offers attractive incentives for today's cost-conscious economy by delivering quick results -- and the best products are flexible, reliable, scalable and sustainable...

Nearly 35 percent of the survey's respondents said skipping upgrades or delaying purchases have been their biggest money savers. Nearly 21 percent said they have cut staffing levels or delayed hiring, while more than 14 percent said their budgets have been frozen "Customers ha...

The memorial ran during the middle of the workday in the eastern and central time zones, so there were lots of tears being shed in cubicles between staff projects, PowerPoint presentations and memos re: cover sheets for TPS reports (obligatory Office Space reference). Akamai,...

Naturally, in any selling environment, and particularly during a slumping economy, the need to increase the productivity and effectiveness of the sales staff is a concern for organizations. The third pressure identified (the need for improved visibility), however, speaks directly to the challenges of user adoption...

Load testing 2.0 solutions are available on-demand as self-service, user-friendly tools, making them much more accessible to more individuals within your organization. Any party with a stake in your Web operations performance -- including e-commerce managers, IT staffs and application development teams -- can take advantage of these tools whenever they want and as often as they want, and test more last-mile scenarios. Also, by using a worldwide network of "cloud computers" for testing, load testing 2.0 solutions help eliminate expensive investments in test labs or consulting arrangements. Worth noting: The on-demand nature of load testing 2.0 means you don't have to schedule tests or wait to conduct them, which is often the case with more traditional labs-based approaches and can lead to application deployment delays. However, this doesn't render existing investments in lab-based approaches obsolete; rather, you can reserve load testing 2.0 for your most time-sensitive, business-critical and/or complex applications, thereby supplementing lab-based efforts.

You should also ask about the team that will be implementing your solution. Many vendors will send IT staff, but do you really feel that an IT person with no experience in project management can implement and configure the solution to meet your specific needs? Ask vendors about the staff who will be providing professional services, and select one that has experts in both technology and project management on the team...

This meant that journalism itself became "Big Journalism," with journalists deployed throughout the country and the world. Syndication also helped, as it helped the largest papers establish brand name columnists with various specialities, while giving smaller papers the appearance of being far more heavily staffed than they actually were...

When one Consumer Reports staff member switched from a 1,400-minutes/month plan to a 2,100-minutes/month plan, "he still got a bill for $162 in overage charges," Gikas said "He was able to negotiate to get that down," Gikas explained, "but when you switch, you have to remember...

"In addition, it allows customers and their staff to see the 'bigger picture' by comparing metrics such as donor habits, gift sizes and volunteer times," added Wendling. "Ultimately, BI gives businesses the operational clarity to facilitate greater productivity and accountability."

Renegotiating vendor contracts and reducing in-house IT staffing were the primary cost-savings channels, according to Gartner Worst Case...

Anger over the edict boiled over to Jinhui Computer System Engineering, which developed the software package. The company said its staff had received more than 1,000 threats from callers both within China and abroad The Computer Vendors' Story...

Two things IBM did right were assigning experienced staffers to the area and realizing "from the get-go the importance of becoming part of the community rather than behaving like a stereotypical corporation," he said. "We encouraged people to go out into Second Life and get involved, and from the very beginning, we were open to working with a variety of groups on public projects."

For example, 84 percent of IT staff polled in April by Kace said they did not have plans to upgrade existing Windows desktop and laptop systems to Windows 7 in the next year, despite early enthusiasm from beta testers Many of the 1,100 respondents to the online poll cited Vist...

Early in the project, when you have basic workflows and wireframes done, you will want to put them in front of a sampling of the people who will use the end product. Of course, "customers" may include customer service representatives, suppliers, the general public, marketing staff, and so on...

Staff of the Jinhui Computer System Engineering Company, which won the bid to develop the Green Dam-Youth Escort last year, have been receiving death threats, according to Xinhua, China's government-run press agency Company general manager Zhang Chenmin said he and other staff...