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2022 Will Mark Retail’s Permanent Evolution to Omnichannel Operations

"This has forced all brands to step up their digital marketing campaigns and stand out from the crowded landscape to attract consumers," he told The E-Commerce Times Market watchers expect the situation to stabilize somewhat, added Pielusko. But shoppers' discretionary spendin...

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

"When companies go through rough financial periods, their knee-jerk reaction is to cut advertising and marketing budgets first," Walls told The E-Commerce Times "In the case of supply chain bottlenecks," he continued, "companies do not want to advertise or market products that...

Banks, Fintech Hold Fate of Disappearing Dollar Technology

"When these systems are truly ready, they will not need to be learned or understood. They will just be how everything gets done," Lee Hansen, CEO at fintech provider Byte Federal, told the E-Commerce Times Transition to Contactless and Cashless...

Credit Ratings Could Cool Hot ‘Buy Now, Pay Later’ Market

"Even if the credit angle is pitched as a benefit, it's going to be tough to get over," he told the E-Commerce Times. "Retailers selling products, especially moderately price products, will see a drop in conversion rates and sales." Rob Enderle, president and principal analyst...

US Shoppers Spent $1.7T Online During Pandemic, Another Trillion Forecast for 2022

"People have still been buying," he told the E-Commerce Times. "Last year, we saw some of the best operating margins in apparel retail in years, if not decades, because retailers pushed through price increases that worked. There were very limited mark-downs last year." Constra...

Social Media Advertiser Musts: Multi-Platform Strategy, Automation

The press release from Smartly distributed to the E-Commerce Times included a link to the same news release distributed on Business Wire. Both referenced a report titled the "State of Social Advertising Report." The press release also included an attached PDF report of the sa...

Social Commerce Trending Higher for Consumer Conversions

"While some brands have yet to take advantage of social commerce, about eight in 10 businesses anticipate using social commerce features in the next three years," she told the E-Commerce Times Similar Yet Different Channels...

EXCLUSIVE INTERVIEW

Metaverse Marketing Offers New Approach To Utilizing Customer Data

"Today, the term metaverse describes shared environments that bring together aspects of social media, virtual and augmented reality, multiplayer online games, and cryptocurrencies to create immersive, digital experiences that both reflect and bridge to the physical world," Lansford told the E-Commerce Times...

5 Significant Social Commerce Trends in 2022

"Social commerce encourages users to complete their entire purchase process without leaving their preferred social media apps. Social commerce is a pivotal development for e-commerce," Clement told the E-Commerce Times. "Social commerce is turning e-commerce into in-app purchases."

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Returns during a typical holiday season are around 13.3 percent of total sales, with returns from online sales some three to five times higher than returns for in-store sales, according to information provided to the E-Commerce Times by Optoro, a technology company with a focus on liquidating returned, overstock and damaged-box goods...

EXPERT ADVICE

4 Tips To Attract a Younger Customer Base

Marketers and online retailers who have found useful answers to that question shared their insights with the E-Commerce Times Make Convenience Count...

Digital Clienteling Platform Breathes Life Into Live Commerce

"Tools like FaceTime, Zoom, and SMS messaging are all connection tools. They create collaboration. They create a connection between the two people. Facilitation of that is not easy. Our software is completely embedded with the client's back end and platform, which allows us to be there when the conversation starts," he told the E-Commerce Times...

Piecing Together the Supply Chain Puzzle

The E-Commerce Times spoke with several experts to get their perspective on what's going on with supply chains and how online sellers can adapt to the disruptions "There is an unprecedented volatility and disruption in the end-to-end supply chain," said Lisa Anderson, presiden...

Shopping on Social Media Platforms Forecast To Reach $1.2 Trillion by 2025

"Like many internet trends, it will start with a younger generation, but it's not going to stay there," he told the E-Commerce Times "We have TikTok moms now," he said, "and Gen X's and boomers have been coming to TikTok over the last year and are really starting to make some ...

Bots Skew Marketing Analytics, Cost Businesses Millions

"It's not true to the reality of what's happening in the marketplace," she told the E-Commerce Times Bad Data, Bad Decisions...

Managing the Inevitable Reality of E-Commerce Returns

The E-Commerce Times spoke with several experts in online commerce to get their take on what causes returns, how to handle rejected orders, and ultimately keep them from happening in the first place "Many companies focus all efforts on the sales side but do not spend the same ...

Supply Chain Woes, Yearning for Normal, Sway Holiday Buying Habits

"The retailers and the media have done a pretty good job informing consumers about the issues we have in the inventory chain this year," he told the E-Commerce Times. "Consumers have started shopping earlier so they can find and get specific items that they're looking for." Sh...

EXCLUSIVE INTERVIEW

How Merchants Can Better Battle Chargebacks and Fraud

The E-Commerce Times discussed these holiday shopping difficulties with Accertify, an American Express company that provides fraud and chargeback solutions to 40 percent of the top 50 merchants around the world Supply chain issues are not showing any sign of improvement, noted...

Inflation, Cybersecurity Chief Concerns This Holiday Shopping Season

"Many merchants implemented e-commerce platforms during the pandemic. Some of those may not have been maintained correctly or security tested. This likely means a significant number of vulnerabilities are actively being exploited in the wild," he told the E-Commerce Times Thir...

Marketers Underestimate Word of Mouth, Overestimate Influencers: Report

"The gap between these marketer priorities and consumer expectations comes down to the disconnect between leveraging customer data to ensure you are delivering messages that are relevant for customers versus what messages you as a marketer feel you need to drive through your campaigns," he told the E-Commerce Times...

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