Search Results

In December, Check Point Software Technologies acquired personal firewall leader Zone Labs for US$205 million, creating a high-powered security firm ready to crank out more products for businesses and consumers alike. One of the first applications to result from the acquisition is an upgrade to a popular Zone Labs product, Integrity. The new version, 5.0, reflects both the company's longstanding focus and its new collaboration with Check Point.

If one topic has become a hot potato in both the political and employment realms, it is offshore outsourcing. Many companies that have shipped work to countries like India and Russia have claimed the cost savings and the quality of the output have increased efficiency, productivity and ROI ...

At the recent RSA conference, user authentication was a strong theme, and Microsoft chairman Bill Gates hinted at the direction of future technology in this area, predicting the traditional password is headed for its demise ...

Nearly everyone who has ever phoned a company's call center has encounteredlong hold times, multiple transfers and agents who seem too rushed to pay attention to customer queries. Siemens would like to file those common customer experiences awayin the "ancient history" category of CRM. With the introduction of a new contact-center application, the company is hoping calls can be routed better, making customers much more satisfied...

Predicting where an industry is headed is a tricky endeavor, especially if that industry is e-commerce. Many signs point toward a bright future: Online shopping activity is soaring, holiday seasons are becoming positively merry, and customer service seems to be evolving well. On the other hand, some customers still fear identity theft, site usability is a continuing issue, and establishing an online brand is far from simple...

For years, Juniper Networks has been known as much for its desire to trump chief competitor Cisco as for its technology. With the company's recent acquisition of NetScreen Technologies, Juniper seems to have bought some clout that could make a difference in that fight. The US$3.4 billion NetScreen deal brings Juniper into the security and low-end corporate sectors, expanding its offerings and, potentially, its future market position.

Since the last U.S. presidential election, e-business has evolved from dot-com buzzword into thriving industry, and it is difficult to ignore its increasing impact on the world economic scene. As the 2004 presidential campaigns heat up, therefore, it seems logical to question where the leading candidates stand on this issue ...

As online commerce becomes an everyday part of many consumers' lives, some companies are switching their focus from attracting new customers -- an ever-decreasing pool of recruits -- to rewarding frequent shoppers ...

In the first installment of this two-part article, analysts and CRM vendors weighed in on whether a company should purchase an in-house CRM system or outsource the project by choosing a hosted service provider ...

Cingular Wireless, a joint venture of SBC Communications and BellSouth, has inked an agreement to acquire AT&T Wireless ...

Cingular Wireless, a joint venture of SBC Communications and BellSouth, has inked an agreement to acquire AT&T Wireless ...

Cingular Wireless, a joint venture of SBC Communications and BellSouth, has inked an agreement to acquire AT&T Wireless ...

Although technology moves at a fast clip, the leaps and bounds in theevolution of digital music players to date have been especially speedy ...

A new variant of the Doomjuice worm has been reported by antivirus research firm F-Secure. The worm, dubbed Doomjuice.B, attacks Microsoft's Web site, much like its predecessor, Doomjuice.A ...

When the Washington Alliance of Technology Workers (WashTech) opened itsdoors five years ago and started talking to high-tech professionals to gaugetheir interest in joining a union, many treated it as a joke. Now, with offshoreoutsourcing taking off and repercussions from years of layoffs hitting home, noone is laughing anymore ...

The SCO Group has broadened its lawsuit against IBM by adding a copyright infringement claim to the case ...

Next week, IBM will release its lightest ultraportable notebook yet, the ThinkPad X40, and the company has high hopes that it will become the notebook of choice for the corporate market ...

A variant of the MyDoom worm sparked a data flood at Microsoft's main Web site Tuesday but had little effect ...

The MyDoom virus has shut down the SCO Group's Web site in an attack that began Saturday night. In a preemptive move, the company removed its site IP address from the Internet's domain name system (DNS) at approximately 1 a.m. Eastern time, according to Web performance tracking firm Keynote Systems. SCO now is directing customers and others to a new site, www.thescogroup.com, that will be used until February 12th...

Now that e-tailers have a few strong holiday seasons behind them, many have learned it is never too early to start planning for next year ...