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Executives at Synergroup Systems, an IT staff augmentation company formed in 1986, noticed that a lot of very good U.S.-based knowledge workers were being let go when offshoring gained momentum around 2003. "As a result, we developed the 'Homeland Onshore Model' as a way to a...

4) Move away from the idea of solely supporting devices. "It is important to provide an end-to-end view of the entire infrastructure involved AND the multiple devices used by an individual to access the service," advised Datoo. "Business users change their BlackBerry devices frequently, making it hard for support staff to pin-point device-related problems. Immediate access to device and app versions, configurations, etc., will simplify problem resolution."

However, all of the interference to our organizations -- painful as it is when we're trying to put out fires -- is nothing compared to the time our own organizations waste when it comes to the audit process. That's because in many cases, our own staff winds up making the audit process more time-consuming, more resource-intensive, and longer in duration than it needs to be. They're not doing it on purpose; it's just human nature because of the dynamic between the auditor and certain staff members. ...

For many organizations, the two critical factors in the decision-making process are the level of staffing and financial resources available to IT security, balanced against the level of security needed for the types of enterprise information that must be protected What Are You...

"The Facebook staff is actively trying to block these phishing andspam attempts when they see them. They are removing the messages andissuing warnings to people that they are going to a third-party site," hesaid Another thing users can do is run antiphishing software on theirc...

Heartland, for one, is looking at encryption as the answer. PCI has not been enthusiastic about encryption as a protection measure in the past, but the increase in threats, combined with the multiple points of vulnerability inherent in PCI, may very well change this view. Yet this, too, is an incomplete measure. So often are major breaches enabled by staff that encryption alone, like every other authentication approach, will never be enough to keep data safe...

In an abrupt about face, Craigslist has announced it will take down its "erotic services" ad category. In its place will be a new adult services section that will be screened by Craigslist staff before publication, according to a statement made by Connecticut Attorney General Richard Blumenthal, who is head of a multistate attorney general task force investigating the controversial issue.

The Web site's staff schedules the paid answers so that experts ineach product category are always available. To remain eligible as anexpert, answerers have to maintain a high questioner rating The Web site caters most to English-speaking countries. Its userbase is 60 percent ...

This meant that journalism itself became "Big Journalism," with journalists deployed throughout the country and the world. Syndication also helped, as it helped the largest papers establish brand name columnists with various specialities, while giving smaller papers the appearance of being far more heavily staffed than they actually were...

Really quite well. In fact, we are in a growth phase. Since the beginning of the year, we added 20 percent additional staff, and we are still profitable even though we increased our staff. As a software development company, we are building products that won't be released until next year, so that is a lot of R&D overhead...

A few TV-station Web sites are linking to neighborhood blogs, which are popping up like dandelions in cities like Seattle. However, if there aren't enough in your TV market, start your own. Make some calls to PTAs, churches, neighborhood associations. Find out from your own staffers who the active citizens are in their neighborhoods, and see if they'll contribute. Set up Twitter/Facebook accounts for all the major neighborhoods in your market and get the conversation with your viewers there started.

In the face of these realities, many organizations are tightening capital and expense budgets, closing locations, shortening hours or reducing staff. Still others are tempted to reduce the level of service and support they extend to customers in stores and through contact centers. ...

Organization: No company has unlimited resources, and many organizations loathe redirecting efforts to a project that isn't a direct revenue generator. However, by dedicating internal resources to support of a migration effort, organizations can place domain- and department-specific expertise -- i.e., people familiar with the organizational dynamics and idiosyncrasies -- in a position to facilitate a faster and more efficient transition. Best-in-Class organizations are more than twice as likely as all others to have a dedicated staff in place to assist with the software migration...

There are a number of activities that enterprise IT staffs need to pay special attention to if they want to effectively manage these moving assets: Define your mobile IT strategy. The tendency is to start with the technology and work backwards to try to solve the business prob...

There are two fundamental approaches that organizations may follow in adopting a cloud model. The first -- and easier -- is to simply subscribe to one of the many cloud services that are available, ranging from application Software as a Service to compute or storage services. This is a relatively "clean" approach and has the benefit of avoiding capital investments. Staffing is immediately available (at least to some extent) and can be expanded or shrunk as needed with little consequence. The potential risks relate primarily to whether the service provided meets the requirements of the organization with regard to key attributes like performance, availability and security. Another significant concern is lock-in -- the ability to exit the service or replace it with another.

The system automatically updates its Web-based "dashboard" summary of all customer responses to reflect the latest response. Company staff can access the online dashboard portal to monitor customer attitude using both aggregate and detailed screen views. Management relies on these reports to understand where any systemic problems reside. Analysts can drill down into overview reports to see greater levels of detail, even individual responses, if necessary...

Obviously, certain solutions make sense for different types of sites and business models, and IT departments typically help evaluate options based on price, platform, capacity, ease of installation, and maintenance. Still, final purchasing decisions typically fall to a company's marketing or e-commerce staff -- not IT, according to Lindsay.

The external modems can also be used for disaster recovery. "If a company's networks are down, its staff needs a way to connect, and they can do that through external modems," she said ProBook models with 15.6-inch and 17.3-inch screens are equipped with numeric keypads for bu...

Depending on the nature of an SMB's business operation, the fivenines gold standard might well be a goal just too costlyto reach. However, five nines uptime may be less of an issue thanguaranteeing data protection. The bigger question is, which part of thebalancing act does an SMB IT staff need more -- data protection or dataavailability -- to ensure business continuity?...

The stressed-out news directors and media executives who passed on Vegas, baby, for NAB/RTNDA have a better excuse: After a steep dive in advertising revenue, many barely have the budget to adequately staff their newsrooms, much less roll the dice on plane tickets and lodging in Sin City for three days' worth of endless seminars and discussions. Attendance was reported to be down a staggering 20 percent this year, which can mean only one thing: Those who attended actually had a chance to spend less than a half-hour waiting in a cab line on the Strip...