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CRM BLOG SAFARI

SaaS Integration Woes and Other Things to Look Forward To in 2009

How will I tie this new SaaS application into my existing business processes, operations, data and people? The toleration for 10 different login IDs and UIs is fading. The cost of training and retaining staff to deal with the diversity of systems is high. How do I minimize th...

OPINION

Will Newspapers’ Slayer Be Their Savior?

I'm asking the question because the paper, founded in 1867, may not survive much longer into the 21st Century to cover the goings-on at Microsoft, Nintendo and Amazon. Last week the owners, Hearst Corp., gathered the staff in the newsroom for the ultimate piece of bad breaking news: the P-I lost US$14 million last year, and if a buyer for Seattle's oldest newspaper isn't found within the next 60 days, it will either shut down or become an online-only daily. Either way, people will lose their jobs, and one of America's last two-newspaper towns could see a vital source of local information dry up...

The President and His BlackBerry: Much Ado About Something?

Of course, there will always be attempts at snooping and hacking that raise security and privacy issues, she continued, but "he will have an army of staff specifically filtering information and distributing it to the right office." Digital simplicity and mobility will drive t...

OLPC Struggles to Stay Afloat

One Laptop Per Child, a Boston-based nonprofit dedicated to providing cheap laptop computers to children in underdeveloped countries, has laid off 50 percent of its staff That leaves the organization with 32 employees, all of whom have taken salary cuts in an attempt to cut co...

OPINION

TV Station Bumps Guests: KRON’s Misguided Author Snub

You won't get much of an argument from me with most of No Time To Think, but I don't have as jaundiced a view of the Web's influence on news. Rosenberg and Feldman cite several examples of technology beating journalism to death with a crowbar, but not a lot of time is spent focusing on possible solutions that could help the news media pry open new, positive directions in newsgathering. Yes, citizen journalists probably won't be filing a lot of legwork-intensive investigative series like the New York Times' expose of retired generals serving as TV military analysts who were getting their talking points from the Pentagon. But citizen journalists can fill some of the gaps left by cutbacks in local journalism. Hell, even some of the neighborhood events and stories that are ignored by fully staffed newspapers and TV stations can now get a full hearing on the Web...

How the Virtual Workforce Is Changing Everything

"Actually, both approaches are complementary to each other. Companies still need a resident staff to coordinate the remote workers and put the solutions they contribute in force," said Lakhani Shifting Spaces...

EXCLUSIVE INTERVIEW

Flexibility Rules: Q&A With Beliefnet CTO Jason Rodriguez

Well, for starters, we began this project a year ago -- before the economy started to sour. We knew that if we were going to move forward with the content plans we had in development, we needed to upgrade our technology. The system we had in place made the publishing process highly dependent on technology, and for a company as small as ours -- we have around 60 people on staff, 12 of which are in tech -- that was sometimes a burden...

The Making of an Open Source Developer Hero

"We saw double digit growth from the branches -- but IT staff growth is not keeping pace with the branch growth," he explained Rather than taking on all business communications challenges as it did for the last four years, Cisco is focusing on branch optimization and on loweri...

Twitter Mischief Hijacks Reputations

"The significance [of the breached accounts] is that hackers accessed tools that were designed for use by Twitter support staff. Although they targeted high-profile individuals in a way that was quickly obvious, the attack could have been much more subtle and serious," Richard Wang, U.S. SophosLabs manager at Sophos, told TechNewsWorld. "Although the attack highlighted a possible weakness in their security tools, the response from their support team was excellent and contained the issue quickly." ...

Logitech Bends to Economy’s Ill Winds

The restructuring charge for the reduction in staff will be announced in the third quarter and booked in fiscal Q4. By fiscal 2010, the company expects that savings from the job cuts will begin to show. Meanwhile, it has a strong cash position and no debt, and it is maintaining its market share, according to CEO Gerard Quindlen...

Where the Tech Jobs Are, Part 2

If history were a reliable guide, a job hunter would stay as far away from the telecom field as possible. Ten years ago, telecoms could not hire enough people to keep up with the demand. The industry was investing millions, if not billions, in telephony and Internet infrastructure. Then the dot-com bubble burst, and many telecom staffers went on the dole for a year or more. Oversaturated and saddled with many failed companies, the industry fell stagnant for years...

EXCLUSIVE INTERVIEW

Long Live the Battery: Q&A With Boston-Power’s Christina Lampe-Onnerud

We have been laser focused on developing a battery that will absolutely delight consumers in the laptop space. In October we announced we are opening up a new laboratory in Boston that will be dedicated to larger systems. It comes partly from the fact that many of our staff members here are quite philanthropic, and feel we must contribute to the stability in the world with the environmental crisis. We will use 2009 to think this through a little bit and hopefully do what we have perhaps provided the laptop industry with -- some new ideas and new properties -- to also do that for the transportation industry. It's a major challenge and a major opportunity to clean up our environment. We'd like to participate in that...

Where the Tech Jobs Are, Part 1

High-tech job seekers should take heart. Despite the daily onslaught of grim economic news, the need for skilled information technology staff remains stable, according to the Robert Half Technology IT Hiring Index and Skills Report, released earlier this month. Twelve percent...

Virtual World Research, Part 1: A Place to Experiment

Second Life is a popular virtual world for creating a wide variety of scenarios for an incalculable number of uses. Children's Memorial hospital in Chicago, for example, has built a three-dimensional hospital, complete with the exact streets and scenery of Lincoln Park, to practice mock emergency drills for real-life responses. This would be nearly impossible for the hospital safety and emergency staff to simulate in real life and the virtual model allows for unlimited possible scenarios at a very low cost to help with future emergency planning.

A Better E-Commerce Site: Is a Little Lipstick the Trick?

What are all the costs associated with running the site? Are your site maintenance processes efficient or do you need a large staff in order to make frequent changes to your Web store? What are your hardware and software upgrade costs and can they be reduced? On Growth Strate...

EXPERT ADVICE

Ask for Too Much Information, Watch Customers Flee

Don't gamble with privacy. In a tough economy when budgets are tight, it may be tempting to cut corners on privacy compliance. If in-house IT, legal or compliance experts need to be downsized to control payroll and internal staff are spread thin, outside providers can monitor your privacy practices. For example, companies can participate in privacy certification programs include monitoring and consumer notification for a fraction of the cost it would take an in-house team. Participation in a program of this nature allows the company to display a seal on their site, showing consumers that their information is safe. Consumers who continue to have positive and trustworthy experiences will undoubtedly be the kind of customer all businesses hope to have, and the ones who will continue to come back when the economy turns around...

BEST OF ECT NEWS

Can Blogs Bring Journalism Back to Its Roots?

I asked Record if she believes neighborhood blogs can fill the gap left by local traditional media hit by staff cutbacks. "I don't know if there ever was a time they ever covered, in depth and volume, what we're doing, and lucky enough to do, as full-time work. Once in a while a newspaper might parachute into a neighborhood meeting if it's a massively controversial subject. What we're doing is even different from what an aggregator like EveryBlock is doing. They're now in Seattle, but they won't tell you why an event is important. The bottom line is, we are doing this in a more granular way than community newspapers."

Closing the Sale With Live Video Chat

That's the approach advertising agency Lisa P. Maxwell has createdfor several clients and ultimately for its own ad agents. The ad firmredesigned its Web site several months ago after some staff members ata meeting asked why the firm was not doing the same video streamingthat it arranged for its clients...

RIAA Abandons Mass Lawsuit Strategy in File-Sharing War

A call by the E-Commerce Times to the RIAA was not returned in time for publication; the entire staff was in a holiday meeting, according to the man who answered the phone Change of Heart?...

OPINION

My Wish List for a Beleaguered Profession

It is my Christmas wish that if news management types do see the need to cut back on staff, those managers give the traditional media layoff victims the option of transferring their experience, institutional memory and storytelling skills to their company's Web divisions. Talk about investments; retrain these journalists for the new century. Teach them HTML, online editing, audio podcast recording. Let them report/blog, shoot/edit their own video, edit copy, design Web pages, contribute to digital media strategy. Some will say "no thanks" and head for the nearest PR firm or local university. But some might grab the chance to transform into a digital newshound. The cut in pay will no doubt draw blood, but they won't be hemorrhaging on the street. And you get somebody who knows their way around a story...

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