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Yahoo is fine-tuning its online advertising platform with the launch of three new targeting tools. The company introduced them Tuesday morning, during its keynote presentation at the annual conference of theInteractive Advertising Bureau. ...

Earlier this month Zuora, a startup that's less than a year old, launched Z-Commerce, a platform that gives developers access to its applications as well as Z-Force's API (application programming interface) documentation, sample code and toolkits. There is also a sandbox environment, currently available in private beta. ...

Microsoft has introduced an initiative to provide up to 2 million people with job training on its applications. Called "Elevate America," the program consists of two main offerings: free training available through an online portal; and more elaborate, hands-on training offered in conjunction with several states including Florida, New York and Washington...

When Christopher Cabrera, president and CEO of Xactly, says his Software as a Service sales performance management company began 2009 with a big bang, he didn't -- as one might assume in this economy -- mean it in a bad way. ...

The federal judge overseeing a lawsuit against Microsoft over marketing claims for its Vista operating system has reversed an earlier decision to certify the suit as a class action designation. She also deniedMicrosoft's motion for summary judgment ...

Verizon Wireless has picked Alcatel-Lucent and Ericsson as its main contractors in its planned deployment of its forthcoming Long Term Evolution network ...

Swedish prosecutors have dismissed about half the charges brought against defendants accused of copyright violations through their operation of a P2P (peer-to-peer) Web site that connectsusers to content -- mainly music and movies -- on other users' PCs ...

Software as a Service has become the business and software delivery model of choice among new vendors -- not to mention companies seeking to invest in IT. Surprisingly, considering the model's growing market share, few companies have sprung up to offer SaaS applications for the providers themselves. ...

Sales are down. You don't even need to add a qualifier to that sentence -- such as industry or name of company. Across the board, corporate and consumer sales are down. ...

It should come as no surprise that Maurice Ramirez -- an emergency room attending physician with Florida Hospital's Flagler division -- is in favor of widespread adoption of automated personal health records, or PHRs. ...

IBM and Amazon Web Services have inked an agreement to offer Big Blue's software through Amazon's cloud offering. Over the next few months, software images for full production of some of IBM's most popular software will launch in beta ...

Part 1 of this two-part series on search engine marketing for small businesses explains how low or no-cost technology tools are breaking down barriers to a strong Internet presence ...

IBM has rolled out new products and services -- along with a joint network offering with partner Juniper Networks -- that solidifies its foothold in the enterprise cloud computing space ...

For a long time, small businesses were reluctant to embrace the latest in search engine marketing and other online advertising tactics. The SEM industry was unable to deliver to this group of typically local-interest, cost-conscious companies what they wanted the most: a means to assess how their investments were performing ...

A team of hackers exploited a SQL injection vulnerability to gain access to a customer database protected by security company Kaspersky. It appears the attack did not compromise any data, according to Roel Schouwenberg, a Kaspersky senior antivirus researcher. However, it certainly dealt a blow to the company's reputation ...

Genesys has always been a distinct entity within the Alcatel-Lucent line of divisions, products and services. On Jan. 1, though, it was folded into a larger group called the "Applications Software Group." Genesys' mission of offering contact center products and services geared toward enterprises and telecommunication firms will still be part of Alcatel-Lucent's mix. Indeed, Genesys will continue to largely operate it as it did before.

Ever since an alert blogger spotted a Microsoft ad last year apparently seeking someone to assist in the rollout of a mobile app store, there has been an assumption that the software giant would soon be inviting third-party developers to build on the Windows Mobile platform ...

For the last few years, Amdocs has been introducing modules, or "packs," to customers. These are packaged applications that are equipped with features that address a specific task or functional area and are designed for fast implementation. This strategy was on display last week when Amdocs rolled out its E-Billing Start Pack. ...

Among the new tools and features SugarCRM introduced at its global developer conference this weekare a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several additional connectors ...

The home-agent contact center model has undergone a metamorphosis in the last few years. A few short years ago, it was the refuge of small companies that couldn't afford to outsource operations to typical brick-and-mortar contact centers, said Alpine CEO Christopher Carrington ...