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CRM software had a good year in 2013 with the category totaling US$20.4 billion, a 13.7 percent increase from $18 billion the previous year, according to a report released this week by Gartner ...

A California jury on Tuesday reached a decision in a long-running courtroom dispute between Apple and Samsung over their respective claims of patent infringement. ...

Future Tense Central and Etransfr have debuted Chadder, an app that sends private encrypted messages ...

The White House last week added to the ongoing national discussion about online privacy and tracking with the release of a review it asked counselor John Podesta to conduct on Big Data and privacy issues. ...

Amazon's Mayday button has intrigued CRM industry users as well as consumers. Introduced about a year ago, Mayday is a button customers can press on their mobile devices to get service or tech help. ...

The White House last week released a review of Big Data and privacy written by counselor John Podesta. ...

Amazon on Tuesday opened the doors to its Wearable Technology store, a website that sells products in the emerging market. ...

Salesforce.com last week launched Salesforce1 Service Cloud SOS, a tool that allows companies to offer service via a mobile app. ...

Pinterest last week announced Guided Search, a new search engine for navigating its particular type of content -- user-provided pins, which now number around 30 billion, and an array of around 750 million boards. Guided Search is designed to help users discover pins they were not necessarily looking for, but that might interest them. ...

inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data ...

Microsoft's ambitious US$7.4 billion acquisition of Nokia's mobile business is set to close Friday. ...

Another retailer security breach, another national conversation about how these now regular occurrences need to stop. In the Michaels case, though, some of the talk touched on what by now should be remedial public relations. When you screw up and it affects your clients, apologize -- profusely and without hedging or reservation. ...

Whether Alibaba launches its IPO on April 21 or in the following days, it clearly will be a major event for Wall Street. By any measure, it will be a blockbuster. ...

Google this week updated its terms of service with new language that more clearly spells out how it scans and analyzes user content, such as emails, to match it with targeted ads ...

The mobile browser is not dead, exactly, but if it were an animal it might be on the endangered species list. ...

When SugarCRM debuts version 7.2 in the coming weeks, users already will have had a taste of one of its main themes: tighter integration around productivity tools aimed at better understanding a customer base. ...

After years of surprising the industry with its middling adoption, it appears that location-based mobile advertising is poised to come into its own. ...

Why is question-and-answer website Quora so popular with investors? ...

Microsoft's proposed US$7.4 billion acquisition of Nokia's mobile phone business is moving closer to the finish line, having just won approval from China's Ministry of Commerce. It is a key milestone for the transaction, which sailed through the U.S. and European approval processes with little difficulty or delay. ...

Which came first, the mobile device or the television? OK, that one is easy -- but which comes first now -- the mobile device or the television? ...