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Microsoft's upgrade policy not only was wrong from an ethical standpoint, but also risked creating long-term damage with its customers, according to technology analyst Jeff Kagan. "Microsoft is burning their relationship with so many customers it's hard to see any value," he ...

Customers and investors increasingly are wondering why Verizon and Verizon Wireless are hurting themselves with their actions. ...

The Webpass acquisition demonstrates that Google is actually serious about becoming a major player in the ultra high-speed Internet market, said analyst Jeff Kagan. "When this [Google Fiber] started, I think they just wanted to tweak existing providers to speed up their depl...

The major broadband companies have complained of being at a disadvantage because they have to lay out billions of dollars to develop high-speed networks, which smaller, outside competitors then get to share, noted telecom analyst Jeff Kagan. Many of those companies "want to r...

Huawei says it is working hard to overtake Apple's iPhone and Samsung's Galaxy line in the worldwide smartphone market. If you were to ask anyone over the last eight years if that were possible, you would have heard a resounding "no." The marketplace is changing, though, and anything is now possible. ...

Microsoft seems to have gone off the deep end with its tricks to get unwilling customers to upgrade from Windows 7 and Windows 8 to Windows 10. Doesn't the company realize this will hurt it? Does Microsoft think it can be abusive and win? Users are complaining loudly. Why doesn't Microsoft care about the disruption it is causing? ...

"They have been trying to break into the enterprise front for more than a decade with no success," said industry analyst Jeff Kagan. "They started out with regular wireless handsets, then moved to Lumia smartphones, then acquired Nokia, but still could not move the needle." Th...

Nokia found a strategy to get its name back into the mobile device business when faced with competition from brands such as Apple, Samsung and Google, which have dominated the mobile landscape in recent years, analyst Jeff Kagan said "After selling their failing handset busine...

Whether BitTorrent Live takes off or not, it is yet another sign of the changing media landscape, noted technology industry analyst Jeff Kagan "I don't know how big BitTorrent will get and how important it will be to the overall transformation of the television and entertainme...

Like many, I have a love-hate relationship with warehouse clubs like Costco, Sam's Club and BJ's. I've criticized them several times over the years, but it's worth noting that some of these clubs have been improving. Others not so much. I have some ideas about what these companies are doing right and wrong, and how they can fix things to improve customer relationships, sales and profits.

"Osterloh is well regarded, but Google's hardware business has gone nowhere and the question, is can anyone make it work?" said analyst Jeff Kagan "It's not like at Motorola he has transformed the business into a hot growing handset opportunity under Lenovo," he told the E-Com...

Who is leading the mobile payment race? There are several players competing today. PayPal started the revolution 15 years ago, and Apple Pay, Android Pay and Samsung Pay have joined the fray. Many newcomers are entering this space on a regular basis. ...

While the impact on consumers has yet to be determined, the government wants to protect emerging players in the online space, said wireless industry analyst Jeff Kagan Companies like Comcast and new, innovative startups have given consumers access to faster Internet speeds and...

"The cable television industry uses these boxes for two reasons: income and tracking," said technology industry analystJeff Kagan. "They track every show every user watches." Competition will be beneficial to consumers because "there will be many competing makers, which will k...

"If authors can't earn a living there will be no more authors," said tech analyst Jeff Kagan, who has written several books Most authors "make very little money," he told the E-Commerce Times. "Now this means they'll earn even less."

"I think if Verizon could snap their heels together and make a wish, they would want to get out of local phone service," wireless industry analyst Jeff Kagan told the E-Commerce Times. "Verizon has gone from nearly 100 percent market share 10 and 20 years ago to roughly 30 percent today, and it's still dropping."

Brave Software is a startup that has ratcheted the ad-blocking game to a new level, and it is raising a lot of stink in the online community. ...

Yahoo is more dinosaur than sleeping giant, said technology analyst Jeff Kagan, and its inability to innovate will make investors wary of placing bets on any turnaround strategy "Yahoo was once an industry innovator and leader, but that was a long time ago," he told the E-Comm...

Apple got a last-minute reprieve last week. The U.S. government no longer is going after the company to break into the San Bernardino terrorist's iPhone, for now. It found another way. So Apple dodged a bullet, this time. ...

Every few months, fans gather with excitement to see what Apple will introduce next -- so what can we expect to see from Apple on March 21? I think the most important thing will be fixing a mistake the company made two years ago. Apple will reintroduce a 4-inch iPhone. ...