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Google Begins Recruiting Reseller Army

Google is launching a reseller recruitment drive that could herald a shift in the way the company markets its products. Google has used resellers in the past -- the partners it inherited along with the Postini acquisition, for example. ...

The President and His BlackBerry: Much Ado About Something?

Like every chief executive before him, President-elect Barack Obama will be making personal sacrifices as he assumes the role of U.S. president. He won't be able to stroll down a beach without the world watching. He will likely worry over how his daughters will adjust to living in a fishbowl. He may end his term, or terms, with a lot more gray in his hair than he would have picked up as a senator. He will almost certainly have to give up his beloved BlackBerry. Past presidents probably can't relate to the pain that's going to cause...

Cloud Wars: A New Hope

Merrill Lynch once forecast that the cloud computing market would reach an eye-popping US$160 billion by 2011, a prediction that mostly drew skepticism. While sizing up the expectations for a nascent tech market is equal parts art and science, there are growing indications that $160 billion may indeed prove to be accurate. ...

A Place in the Cloud: Can Small Vendors Compete?

Cloud computing may still be in its infancy, but Google, Amazon and IBM -- as well as other large vendors -- have rolled out cloud services at almost breathtaking speed. Indeed, it might appear these tier one vendors already have the multibillion dollar industry sewn up. ...

Microsoft Opens Floodgates for Windows 7 Beta

Microsoft is making Windows 7 available as a public beta on an unlimited basis following a surge in demand that crashed the site after it first posted the code ...

Avaya Pitches In-Store, Web Video Customer Service Apps to Retailers

Avaya is rolling out two new industry-specific applications at the National Retail Federation's annual trade show on Monday. One, Avaya Video Assist, leverages the company's contact center expertise. The other, In-Store Connect, allows retailers to do away with siloed commnication systems such as intercoms or telephones. ...

Microsoft Swings Mobile Search Deal With Verizon

Microsoft will be providing mobile search to Verizon's huge customer base under a new partnership agreement that Verizon CEO Ivan Seidenberg and Microsoft CEO Steve Ballmer have publicly confirmed -- Seidenberg in remarks at a Citigroup conference and Ballmer at the Consumer Electronics Show. ...

EXCLUSIVE INTERVIEW

Bullish on Net Advertising: Q&A With AOL SVP Mike Peralta

A year ago, AOL decided to consolidate its various advertising platforms -- Advertising.com, Tacoda and Quigo -- on one Web page. Platform-A was born, followed by a fully integrated sales force and, more recently, a newly designed home page. ...

EXCLUSIVE INTERVIEW

Bullish on Net Advertising: Q&A With AOL SVP Mike Peralta

A year ago, AOL decided to consolidate its various advertising platforms -- Advertising.com, Tacoda and Quigo -- on one Web page. Platform-A was born, followed by a fully integrated sales force and, more recently, a newly designed home page. ...

EXCLUSIVE INTERVIEW

Bullish on Net Advertising: Q&A With AOL SVP Mike Peralta

A year ago, AOL decided to consolidate its various advertising platforms -- Advertising.com, Tacoda and Quigo -- on one Web page. Platform-A was born, followed by a fully integrated sales force and, more recently, a newly designed home page. ...

Satyam Chair Confesses Stunning Financial Fraud

India's IT outsourcing industry received a shock Wednesday with the news that Satyam Computer Services ex-chairman Ramalinga Raju had falsified corporate earnings and assets. ...

EXCLUSIVE INTERVIEW

Flexibility Rules: Q&A With Beliefnet CTO Jason Rodriguez

If you are a regular visitor to the multi-faith Web siteBeliefnet, or if you subscribe to its e-mails, you may have noticed the site is becoming a little more playful. Something new -- a quiz or prayer tool or connection to a social networking site -- is introduced every month. ...

Logitech Bends to Economy’s Ill Winds

Logitech is retreating from its fiscal 2009 forecast and preparing to trim about 15 percent of its global workforce in preparation for what is looking to be a grim retail year. ...

Where the Tech Jobs Are, Part 2

Part 1 of this two-part series on the tech job landscape points to some of the areas least affected by the glacier overrunning other sectors of the U.S. economy ...

Where the Tech Jobs Are, Part 1

High-tech job seekers should take heart. Despite the daily onslaught of grim economic news, the need for skilled information technology staff remains stable, according to the Robert Half Technology IT Hiring Index and Skills Report, released earlier this month. ...

Obama’s Internet Army Eager to Re-Up

The legions of online activists who mobilized to help Barack Obama win the White House were expected to return to their normal routines after the election, but they apparently did not get the memo. ...

EXCLUSIVE INTERVIEW

Live Chat’s Not Just for Sales Anymore: Q&A With Conversive CEO Robert Williams

For many e-tailers, online chat is a closer. Packaged and offered up to site visitors as a service, it provides an opportunity to close a sale when an uncertain customer wavers. Retailers were early adopters of this technology precisely because of the distinct return on investment, Conversive CEO Robert Williams told CRM Buyer. ...

Survey: Customers Give E-Tailers Low Service Marks

E-commerce has certainly not been immune from the recession battering the U.S. economy, but for reasons that can only be guessed at, most of the leading e-tailers have not stepped up their efforts to retain customers by providing improved service, according to a recent customer satisfaction survey ...

Bundled Service, Unbundled Customer Service

Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years you have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, cable and telephone, and usually three different due dates as well...

UK Official Pushes Hollywood-Style Ratings for Web Sites

Ever since she found out her niece was reading her Web site, Jen Singer began making sure the majority of her content was G-rated -- appropriate for a general audience ...

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