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A small networking company is suing three tech titans for patent infringement. Cygnus Systems has filed suit in the U.S. District Court in Arizona, alleging that Microsoft, Google and Apple have all violated a patent Cygnus received in March 2008 on the use of document preview icon, or so-called thumbnail, technology. ...

This summer, Bob Lyons was tapped to lead Avaya's contact center division. The new general manager and vice president of customer service applications -- a relatively new position at Avaya -- joined the company at a crucial time. It was in the midst of reorganizing its operations around three business units: the contact center, unified communications, and small and mid-sized business applications...

This story was originally published on Aug. 15, 2008, and is brought to you today as part of our Best of ECT News series ...

Lorrie Thomas does not "sell, share or whore out" the personal information of any visitor who comes to herLorrie Thomas Web Marketing site -- and she backs up this no-share promise in herprivacy statement. ...

Microsoft is giving PC makers -- essentially, companies that make build-to-suit computers -- an additional four months to buy the Windows XP operating system. Redmond had originally designated Jan. 21, 2009, as the cutoff for shipping the OS. Now, these manufacturers can take delivery up to May 30. ...

Five years and 35,000 people later, the Recording Industry Association of America has apparently conceded a major battle over music file-sharing. The music industry trade group has decided to stop suing individuals it suspects of illegally downloading music via peer-to-peer Web sites, according to press reports ...

The Federal Reserve Bank has issued new rules that will take effect in 2010, radically changing the way credit card companies treat their customers. Essentially, they are strong protections that regulate interest rates and billing methodologies ...

Move over Black Friday and Cyber Monday, and make room for yet another retail-inspired shopping event. Free Shipping Day is here -- or rather, it will be here on Thursday, Dec. 18 -- the last day someone can order a gift online and have it guaranteed to arrive on Christmas Eve with free shipping. ...

Some 20 years after the Exxon Valdez went ashore on Prince William sound, oil still remains at the bottom of the arctic waters -- but not because those responsible for cleanup have ignored it. Rather, multiple attempts to remove the oil from the sea floor have failed. Cold temperatures have rendered the oil too thick to move through pumping equipment.

Over the past eight years, HP has quietly built itself a solid constituency in the Software as a Service community. The company offers a huge range of applications hosted in the cloud -- almost its entire IT portfolio, in fact. ...

Over the past eight years, HP has quietly built itself a solid constituency in the Software as a Service community. The company offers a huge range of applications hosted in the cloud -- almost its entire IT portfolio, in fact. ...

Over the past eight years, HP has quietly built itself a solid constituency in the Software as a Service community. The company offers a huge range of applications hosted in the cloud -- almost its entire IT portfolio, in fact. ...

Microsoft and the Internet security community are trying to get a handle on a vulnerability that exposes Internet Explorer to the threat of zero day attacks. When the problem was first discovered -- only a few days after December's Patch Tuesday -- there was confusion about how the exploit worked, as well as which versions of IE were impacted ...

Part 1 of this two-part series on online advertising addresses some basic errors that even sophisticated ad buyers can make: ignoring target demographics' tastes and sensibilities; using archaic assumptions when measuring the success of an online campaign; and failing to plan for follow-up activities such as fulfillment. Part 2 takes a look at some subtler missteps that can derail a strategy just as easily...

Fourteen more companies have joined the Open Handset Alliance, throwing their support behind Android -- the open source mobile platform developed by Google. The most notable new member is Sony Ericsson, which, interestingly, is a founding member of the Symbian Foundation ...

MySpace has introduced its own version of single sign-on functionality, a move that follows on the heels of a handful of announcements last week from competing social networks ...

Until recently, the Computer Fraud and Abuse Act -- covering a myriad of activities related to hacking and intellectual property theft -- was just one of many questionable federal laws on the books. ...

British residents are finding that access has been restricted to a Wikipedia page about "Virgin Killer," an album by the 1970s German rock group Scorpions. Several British Internet service providers have limited access to the page because it displays an image of the album's cover, which depicts a nude, prepubescent girl ...

SugarCRM has released Sugar 5.2, which packages some existing Web 2.0 features with new technologies. The company is also introducing Cloud Services -- a framework for developers to build links to third-party data sources such as LinkedIn or JigSaw. ...

Salesforce.com has announced its latest platform-to-platform integration -- this time with Google. Force.com for Google App Engine is a new set of tools and services that allows developers to build Web applications on App Engine that leverage the enterprise data that resides in Salesforce.com. ...