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Google is adding a video-sharing application called "Google Video for Business" to its Google Apps suite. ...

After Best Buy lost the laptop Raelyn Campbell had brought in for repair, the D.C. residentfiled a lawsuit demanding US$54 million from the company. That eye-popping claim -- and the publicity it engendered -- was the culmination of a long blog campaign during which Campbellrelated her frustration with Best Buy's evasive behavior and enlisted friends and family to contact the retailer on her behalf...

For the past five years, the Recording Industry Association of America has been prosecuting people -- and threatening to prosecute many more -- for sharing copyrighted content online without authorization. Its lawsuits have been based primarily on two legal arguments: ...

Comcast has announced that it will impose a monthly cap of 250 GB on customers' Internet usage. ...

No one can say what 27-year-old Kevin Cogill expected when he apparently posted nine songs from an unreleased and long-awaited Guns N' Roses album called "Chinese Democracy" to his Web site earlier this summer. It could have been anything from monetary gain to a desire to be the first to distribute the long-anticipated songs. ...

Two-year-old Demandbase has planted its own stake in the rapidly emerging next-gen lead generation and lead conversion space with the introduction this week of Demandbase Central. ...

Qik, a company that has developed live video streaming services for certain smartphones, has received a boost in its financial backing from Netscape veterans Marc Andreessen and Ben Horowitz. The duo, which have made a "significant investment" in the company, are also joining Qik's board of advisors ...

With the release of its August '08 version, RightNow Technologies continues to shift both its platform and its lineup of products and features to Web 2.0 ...

Some of your employees have a blog -- approved, of course -- as do some of your customers. In addition, your employees have been posting videos from the latest trade show on your Web site, as well as on some of your partner Web sites. Your latest project is the funneling of customer comments from your forums into your product development pipeline.

Talisma has introduced version 8.1 of its Knowledgebase application. ...

Some two weeks after the Federal Communications Commission rebuked Comcast for its network management practices, the government agency has spelled out details of the cable provider's marching orders in a 67-page supplement. ...

eBay has instituted a fee schedule that allows sellers of fixed-price items to list a product for 30 days -- in many cases, multiple quantities of that product -- for just 35 US cents. ...

Salesforce.com has acquired InStranet for US$31.5 million, a transaction that includes the assumption of $4.2 million in cash on InStranet's balance sheet. ...

To the surprise of few, Dell is losing its preliminary approval to trademark the phrase "cloud computing." ...

It's rare to see Google command anything less than a large presence in just about any given e-business study these days, and the latest annual American Customer Satisfaction Index (ASCI) from the University of Michigan is no exception: ACSI scores for e-business rose 5.5 percent to 79.3 on ACSI's 100-point scale. That jump can largely be attributed to Google's own 10 percent climb to a score of 86...

Do loyal customers translate into steady sales or profits? Intuitively, the answer should be yes -- and indeed, customer loyalty is a significant metric by which companies rate their performance. However, there a few problems with the concept of customer loyalty and a corporate strategy to develop it, according to Esteban Kolsky, practice leader with eVergance...

Although it is not officially scheduled to be released until 2010, Microsoft is starting to talk up Windows 7, its next OS ...

Facebook continues to feel the ramifications of its controversial Beacon advertising platform, which for a short while last year broadcast information about the social networking site's users' activities without their express permission ...

eBay is looking to expand its overseas reach with plans to acquire a minority stake in the South Korean online e-commerce market Gmarket ...

Every blogger should know the story of Heather B. Armstrong, nee Hamilton. In February 2002 she was fired from her job for blogging about her job. Blogs were relatively new at that time, and they were on few employers' radars. Hamilton, though, crossed an invisible line -- one not explicitly defined by her employer -- and paid for it. She coined the term "dooce" as a label for anyone fired for blogging. Five years later, most people online know the drill: Don't blog about work, unless your employer approves. If you do, hide all identifying details that could lead back to you...