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Yahoo disappointed shareholders with its second quarter earnings report, posting declining profits that missed Wall Street's expectations. Its quarterly net income fell to US$131 million, or 9 cents per share, from $161 million, or 11 cents per share, a year ago. Excluding certain charges, Yahoo realized earnings of $139 million, or 10 cents per share, falling one cent short of analyst expectations.

At US$2.4 billion, the global contact center marketplace has grown mature. However, trends in the industry are still driving much growth in the space, according to a newly released report by Gartner that looks at the market and its players ...

Google released a respectable earnings report on Thursday, considered in absolute terms. However, the market had been expecting the search engine giant to deliver a stronger performance and promptly punished its stock for the shortfall. ...

eBay turned in more than respectable earnings for its second quarter: a 22 percent rise in profits for a net income of US$460 million, or 43 cents a share. Yet the online auctioneer's stock value dropped following the news, in part because of its disappointing guidance for the third quarter ...

SAP is transitioning its customers to the recently released SAP Enterprise Support package next year -- a change that will ultimately increase maintenance and support costs to 22 percent of license fees. ...

Intel investors received a double whammy of both good and possibly bad news regarding the world's largest chipmaker on Tuesday. Intel's quarterly profits topped analyst estimates by 3 US cents. However, the company's guidance for the upcoming quarter was less than what many in the market had been expecting. Worse, according to news reports, it appears as though European antitrust regulators may be gearing up to pursue Intel...

Intel has received the Food and Drug Administration's clearance to market Health Guide, an in-home device that lets healthcare providers monitor a patient's vital signs via the Internet. It also provides interactive tools such as video conferencing and e-mail to facilitate communication and education outreach. ...

Viacom and Google have agreed to keep the personal information of YouTube users private, even as Viacom gears up for the next stage of litigation in its copyright infringement lawsuit against Google ...

Microsoft held its Worldwide Partner Conference last week, and Sonoma Partners' Mike Snyder summed up the event's highlights ...

Two more Internet service providers (ISPs) have joined New York State Attorney General Andrew Cuomo's crusade to block access to online child pornography at a key distribution source. ...

President George Bush has signed into law a measure that overhauls wiretapping rules and grants immunity to telecom companies that cooperated with a secret warrantless wiretap program. The administration established the spying operation after Sept. 11 to gain greater flexibility in eavesdropping on suspected terrorists' conversations. ...

Earlier this year, a careless employee at a Washington, D.C., area investment firm learned a painful lesson: Sharing files through peer-to-peer Web sites like LimeWire can easily expose internal data in a corporate network. In this case, the employee worked for Wagner Resource Group, which counts several politically connected people, including U.S. Supreme Court Justice Stephen Breyer, among its clients.

Microsoft is offering some of its most popular acquisitions via cloud computing with the rollout of Microsoft Online Services. Like many vendors adopting this delivery mode, Microsoft is seeking to exploit companies' eagerness to downsize their internal IT and computing infrastructures to the greatest extent possible. ...

In May, Merrill Lynch predicted that the cloud computing market could reach US$160 billion by 2011. By any measure, in any industry, that's a huge number -- it's astronomical for one that can only be described as "nascent." ...

A frustrated Best Buy customer has filed a US$54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss ...

A new ruling in Viacom's US$1 billion lawsuit against Google has privacy advocates fretting that the case may further erode privacy online, even if it's eventually settled ...

The two largest electronic prescription networks have decided to merge. By joining together their two platforms, RxHub and SureScripts maintain that both doctors and patients will benefit ...

It already dominates the Internet -- why not the TV? Probably Google wasn't thinking exactly in those terms when it conceived the idea for Google Media Server, its latest addition to a ballooning product line. But planting a foothold in a medium in which it so far only dabbles is clearly the driver behind this release. ...

Lyris has upgraded its flagship product and rolled out a new application for the marketing and advertising industry. ...

Two associations representing complementary interests have agreed to merge their resources to develop a stronger ecosystem around Linux mobile development ...