Business

The Federal Aviation Administration has given its first air drone delivery certification in the United States to Alphabet's Wing Aviation, paving the way for the service to begin commercial package delivery in Blacksburg, Virginia. "This is an important step forward for the safe testing and integrat...

Apriva has announced partnerships with AveriGo and Vagabond to offer innovative mobile shopping and payment solutions. Apriva offers an adaptive platform for secure mobile communications and omnichannel payments. Both its new partners are in the vending and F&B service industries. AveriGo offers...

For those of you who have an ear to the ground on American economic trends, you've probably heard the whispers of a recession heading our way, starting as early as this year. Everyone remembers how hard their finances were hit back in '08 -- no one better than small business owners, some of whom los...

The EU Parliament overwhelmingly approved two measures that would integrate the region's fragmented law enforcement and home affairs databases into a centralized one that would include biometric information on some 350 million EU and non-EU citizens. It approved creation of the new system on two vot...

E-commerce continues to grow at an unprecedented pace. Total retail sales, excluding the sale of items not normally bought online -- like fuel, automobiles, and food at restaurants -- hit $3.628 trillion last year, up 3.9 percent year over year from $3.490 trillion. E-commerce accounted for a 14.3 p...

Apple and Qualcomm unexpectedly announced a settlement as their case entered the second day of a hearing in the U.S. District Court in San Diego. In related news, Intel announced it was getting out of the 5G smartphone chip business. The Apple-Qualcomm settlement provides an unspecified one-time pay...

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a superior approach in many situations, but before you can get to decision making, people have to be able to use things like artificial intelligence and machine lear...

As the world has become increasingly digital, the retail industry has gone through tremendous transformation. To survive in the competitive landscape and keep up with evolving customer preferences, merchants have had to adapt and learn how to deliver the seamless omnichannel experience that shoppers...

The other day Salesforce announced that it was integrating its philanthropic arm, the nonprofit Salesforce.org, into the larger organization, Salesforce.com. This makes a round trip for "the org" as it's sometimes called. At its founding, Salesforce built its 1-1-1 model of philanthropy -- donating ...

A copyright directive that some fear could break the Internet has cleared the final hurdle in the European Union. The directive makes platforms for user-uploaded content legally liable for violations of the rights of copyright holders. It requires them to obtain the permission of the holders before ...

Customer relationship management keeps expanding, and some people might wonder why we never seem to get all the way to some mythical goal of perfection. One of the chief reasons is that the goal posts are moving away from us and always will be. This isn't some plot by the software companies to drive...

With 5G knocking on our door, a growing number of wireless competitors have been getting on their high-horses and trying to knock down the current leaders. All I have to say is, cut it out! No customer or investor is interested in all this meaningless industry-wide jibber-jabber. If you keep this up...

As the B2B buyer continues to evolve, B2B sellers have more solutions than ever in their technology stacks. From CRM, sales content and asset management, to sales enablement, LMS and more, these technologies have been adopted in order to stay ahead of the changing behavior of prospects. However, whi...

Alphabet's Project Wing on Monday launched a commercial air delivery service in North Canberra, Australia, providing customers with fresh food, hot coffee and over-the-counter medications from seven local businesses. Shoppers can use Wing's mobile app to place orders and receive deliveries within 30...