Security

AI-powered fraud is moving inside legitimate transactions, pushing retailers toward identity-based systems to separate real customers from fraud.

Scam texts are eroding trust in SMS marketing, creating a "friction tax" for retailers as customers ignore legitimate messages. New verification strategies aim to rebuild confidence before users engage.

The Buy Now button is losing its luster. Shoppers are intentionally slowing down, stepping away from their screens, and heading back to physical stores.

Agentic shopping removes friction from online commerce while erasing the behavioral signals retailers rely on to detect friendly fraud, creating a growing visibility gap traditional fraud tools cannot address.

Online retailers are increasingly being targeted by money laundering schemes, as criminal networks exploit refunds, marketplace sellers, and cross-border payment flows to move illicit funds outside traditional banking oversight.

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure from fraud, refund abuse, and rising costs.

Australia's new social media ban for minors challenges platforms, advertisers, and creators to rethink age verification, data practices, and compliance across social channels.

Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams.

Identity crime victims are losing more money and facing deeper emotional distress, according to new findings from the Identity Theft Resource Center.

Retailers and brands that leverage packaging as a gateway to engage shoppers are taking the lead in the battle for attention in crowded marketplaces.

Retailers are rapidly adopting third-party marketplaces to expand their digital reach and boost revenue. While this strategy drives growth, it also brings significant challenges in data management, brand alignment, and cybersecurity.

Cyberattacks on SMBs have nearly doubled in the fist half of 2025. The St. Paul ransomware crisis shows why even small governments face big threats as hackers exploit outdated defenses and rising attack-as-a-service offerings.

The Internet Security Alliance is pitching a zero-cost cybersecurity plan with five recommendations, from cutting duplicate rules to creating a national dashboard, that could strengthen defenses and save billions.

Riskified and Human Security have partnered on a new framework to help e-commerce merchants combat fraud and abuse from agentic AI shopping agents, aiming to protect revenue, reduce false declines, and maintain customer trust.