Trends

The 2024 holiday shopping season isn't shaping up well for retailers, but the emergence of artificial intelligence offers a chance to optimize performance and increase customer satisfaction.

While mobile apps still capture significant attention, all-in-one web services in mobile wallets are emerging as an essential accompaniment to individual mobile apps.

In addition to targeting retail websites, fraudulent purchases and fake returns not only result in direct financial losses but also create additional costs and burdens for both sellers and customers. New data shows that 75% of consumers would readily drop a brand after any cybersecurity issue.

AI integration is leading one of the most innovative merchandising trends by creating a conversational-like online shopping experience. But the process requires retraining consumers to shop a new way.

A critical driver of growth will be alternative payment methods (APMs), such as digital wallets, account-to-account payments, and buy-now-pay-later, which will spur e-commerce in the world's emerging markets.

In the bad old days, consumers would most likely pay more or eat beans instead of steak. But today, thanks to AI, more can be done.

The streaming platform, which serves some 83.6 million households, boasted that the technology, developed by The Trade Desk, will offer advertisers more precise prospect targeting and a more secure means of facilitating data collaboration with Roku.

Red101 differs from the first generation of e-commerce by leveraging AI-powered technology to mitigate supply chain inefficiencies, enabling fairer, more transparent, and safer trading for smaller retailers.

Lenient return policies and product promotions have become the gold standard for merchants who want to acquire loyal customers. However, these same strategies have opened them up to rampant policy abuse.

The four-wheel robot made by Vayu Robotics eschews expensive LiDAR technology typically used by on-road driverless vehicles in favor of a transformer-based mobility foundation model with a powerful passive sensor.

The latest research on consumer behavior shows that one of computing's most basic functions for users -- the search window -- paired with generative AI, is becoming a new tool for creating a more connected experience during customer engagement.

Artificial intelligence is behind a significant surge in sophisticated bad bot traffic, which went from bad to worse in the first quarter of this year. Instead of human net surfers, these bad bots generated nearly half of all web traffic.

The retail industry is undergoing a significant transformation driven by the increasing adoption of artificial intelligence. A recent study found that 34% of retailers believe 2024 will be a turning point in the acceptance of AI for the customer experience.

From biometric payment cards to digital wallets and Buy Now, Pay Later (BNPL) options, consumers are increasingly drawn to retailers that provide their preferred payment methods.