Trends

Like it or not, most organizations find themselves unwillingly dragged into using AI. They might recognize the potential of AI to improve customer and employee experiences, yet they struggle with the challenges of integrating diverse AI technologies.

The arrival of 2024 will not find the same old e-commerce environment of prior years. Changes in economic conditions, marketing strategies, and a host of new retail challenges are forcing innovative solutions to solve fresh e-commerce issues.

E-commerce merchants are bracing for escalating threats posed by customer dishonesty and insider misconduct. This trend is exacerbated by the economic downturn, which has tightened cybersecurity budgets, making the marketplace more vulnerable to attacks, including those from politically motivated, h...

Merchants must provide payment options to reach Gen Z in 2024 and beyond so they do not get left behind by a generation of consumers who take their business elsewhere.

Because violative merchants make efforts to conceal illegal drug offerings, the level of risk for payment providers is much greater than most realize.

Delivery by drone of packages on the doorstep of consumers has been slow in coming, but 2024 could be the year the technology finally takes flight.

The use of generative AI technology has moved beyond the curiosity phase for retailers and become the foundation for software business applications that enable enterprises to conduct business better and more quickly.

In today's competitive market, adding a human touch to e-commerce buying is a strategic need. It shows a deeper awareness of changing consumer expectations beyond the obvious benefits of improving customer pleasure and loyalty.

A retail strategy for decades, bundling combines products or services into a single sales unit, offering various forms to suit different customer needs. Discover how this versatile approach boosts sales, enhances customer experience, and extends beyond the holiday season, providing year-round benefi...

With the heightened shopping from Black Friday and Cyber Monday sales, 78% of Americans expect porch pirates to strike more during these delivery periods.

Despite legislation created to stop “scalper” and “grinch” bots from buying products faster than humans on e-commerce sites, desperate consumers are wrestling with the dilemma of either paying inflated prices or using bots themselves.

Large numbers of Gen Z and millennial TikTok users are frequently mining the platform for career advice, according to the results of a survey of 1,000 full-time workers from ages 21 to 40 released Tuesday by ResumeBuilder.com. These findings underscore social media's role in influencing professional...

As the holiday shopping season approaches, the timing of SMS marketing messages takes on heightened importance. Effective scheduling not only influences consumer engagement and open rates but also plays a crucial role in achieving sales success.

E-commerce musical instrument supplier Sweetwater will not be singing a new tune under its newly-appointed CEO, Mike Clem. Instead, the company will be cranking up the volume to stay true to what it does best -- meeting its customers' needs.